Job Description

Senior Lead, Guest Facing Technology



From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

Works closely with the Senior Manager Guest Facing Technology and wider Guest Facing Technology team on program management and communications tasks related to the StayConnected guest internet program.

Hilton escalation point to/from the vendor for all issue resolution and configuration matters relating to the guest internet solutions. Responsible for ensuring that guest internet vendors are implementing the platform in accordance with all defined technical and brand standards. Manage communication of issues and resolutions to team members, external partners, Hotels, and Executive stakeholders. Responsible for driving collaboration with internal and external teams to resolve guest internet issues, document resolution processes, and implement procedural changes to reduce future issues. Provide team support following established technical standards for the purposes of clarifying and establishing consistent delivery of the guest internet platform. Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management and systems integration activities Provide regular updates to The Senior Team leaders on project and program status.

Although this position is linked to the Watford office Hybrid/Remote working is available within the UK

Direct Reports:

n/a

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

Ability to collaborate with team members to achieve defined goals; Strong attention to detail and ability to meet deadlines on a timely basis; Knowledge of guest internet terminology; Project/program management/presentation skills; Excellent interpersonal and communication skills Working knowledge of industry standard data security policies and procedures
To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Significant professional experience in Technology or a related field Previous customer support/data networking experience Technical vendor management experience Experience with networking and wi-fi technologies Project/program management experience Working knowledge of industry standard data security policies and procedures Ability to travel up to 15%
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Bachelor's Degree, or Associate's Degree plus Technology related experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


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