Job Description

Imparta is a recognised world leader in sales and service performance improvement, with the capability to deliver global training initiatives in local languages and with local knowledge and experience. We are the industry leader in sales-specific AI tools that expand and embed our legacy offerings and our shifting the way clients consume learning. Leveraging the latest research into real world selling and buying behaviours, we design highly practical change programs that include real life application and experiential learning, supported by leading-edge technology such as our award-winning cloud-based Virtual Sales Academy. We're proud to say we've won many international awards from the perspective of sales, service and learning, including Gartner Magic quadrant 2025, Forrester Wave(TM): Sales Training Services, Q1 2025 and Gold Awards from Brandon Hall and Stevie. We have been recognized for 9 years in the TrainingIndustry.com Top 20 for global sales training. We also feature in the Selling Power Top 20. Imparta helps many of the world's top sales organisations to improve their results including Cisco, Intel, Microsoft, GE, Telefonica, WPP and other world-renowned organisations. We deeply care about helping our customers to get the maximum value out of our solutions.
The mission of the role is twofold:

• Work closely with the Head of Content, Customisation, Delivery and Imparta's Founder and CEO, to maintain our position as a global leader in sales methodology, and to build on, update and maintain over 180 modules in Imparta's 3D Advantage curriculum to the highest possible standards.

• Create a deep understanding of client needs and learning design, and leverage the curriculum to create engaging experiential and AI-driven learning that achieves the objectives of Imparta's clients to the highest possible standards.

Responsibilities
This is a pivotal role that requires a genuinely world-class set of capabilities. Successful candidates will need (and be able to provide evidence for):

• Mastery of a wide range of disciplines, from business and commercial acumen to sales, negotiation, customer success, and sales management, plus a demonstrated ability to learn new disciplines quickly.

• Extremely strong communication skills, including the ability to structure and clarify complex concepts and to write concise, accessible and grammatically accurate English without additional support.

• Extremely strong commercial and business acumen, with a high level of interest across these key areas: Sales, Customer Experience and Sales Management/Leadership (including sales methodologies), Sales Enablement, Learning Design, and Coaching/Facilitation.

• An AI-savvy mindset, with the ability to leverage AI tools and emerging technologies to enhance learning design, content creation, and solution architecture. (Experience applying AI in learning, sales enablement, or instructional design is a plus).

• Attention to detail and a focus on producing complete, 'right-first-time' output against tight deadlines.

• The willingness to learn and work within Imparta's frameworks and approaches. The ability to be creative within those constraints while respecting and helping to enforce them.

• Design skills and the ability to apply graphical and learning design templates. (Experience in learning design a plus, but not essential).

• A resilient, rigorous mindset and a willingness to take ownership of achieving objectives.

The responsibilities of this role will include:

• Working with subject matter experts to scope client projects, defining aspects like rules of engagement, key success metrics and time and quality expectations.

• Leverage existing IP to design, develop and curate end-to-end learning solutions that adhere to Imparta's frameworks and learning principles, drive the clients' desired outcomes and facilitate the acquisition of knowledge, skills, and competencies in an effective and captivating manner. Our end-to-end learning solutions include a range of different elements, including:

o Slide decks and integrated faculty notes
o eLearning
o Reinforcement quiz questions (eCards) o Application tools (Canvases - printed, PDF and embedded in Salesforce)
o Manager toolkits
o Competency descriptions at multiple levels
o Contextualisation guides
o Assessment tools o AI-driven activities and role-plays.

• Designing and implementing AI-driven learning solutions.

• Ensure the delivery of high-quality learning experiences based on those materials, upskilling appropriate faculty on context and content if necessary.

• Maintain a deep understanding of Imparta's existing solutions and content.

• Identify opportunities to create value for clients in every single interaction, driving long-term relationships with them.

The outcomes this role will be measured on include:

• Outstanding mastery of Imparta's curriculum.

• Ability to learn new content areas and disciplines quickly and effectively.

• Innovation in leveraging AI to enhance learning experiences, personalize training solutions, and drive efficiency in content development.

• Quality of output in terms of thought leadership, clarity, creativity, quality, and adherence to Imparta standards.

• Feedback from clients, attendees, trainers and internal colleagues.

• The continued achievement of global sales training awards and designations for Imparta. The role reports into Imparta's Head of Content, Customisation, Delivery, Marta Pacheco.

Experience

• University degree in a related field. An MBA would be a distinct advantage.

• Mastery of a wide range of disciplines, from business and commercial acumen to sales, negotiation, customer success, and sales management.

• AI literacy and the ability to leverage AI tools.

• Solid understanding of sales, growth and client service functions.

• Relevant professional experience with demonstrable results, preferably in management consulting and fast-paced corporate environments.

• Exceptional communication skills, with the ability to structure complex ideas clearly and concisely.

• Mastery of PowerPoint for creating compelling, visually engaging presentations that drive understanding and impact.

• Track record of engaging personally with clients with gravitas and confidence.

• Strong emotional intelligence and interpersonal skills.

• Track record of working to tight deadlines accurately and sensitively. o Strong problem-solving and organisation skills.

• The ideal candidate could also have multilingual abilities.