Our centralised leasing team is essential in connecting potential residents with their ideal homes. We are seeking an experienced Senior Leasing Agent to join our dynamic team, bringing leadership and expertise to enhance our leasing efforts. The Senior Leasing Agent will play a pivotal role in driving leasing activities across multiple properties while serving as a resource for the wider leasing team. This position involves training new staff, assisting in the renewal process, and facilitating the leasing process from initial contact to move-in appointments. The Senior Leasing Agent will be instrumental in achieving specified targets and ensuring a seamless leasing experience for prospective and current residents.
Company Overview:
CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Key Responsibilities:
Outbound Sales:
Conduct sales activities through calls, texts, emails, and in-person interactions to generate leads and convert prospects into residents.
Lead Management:
Utilise our CRM system to manage and track leads effectively, ensuring timely follow-ups and maintaining accurate records.
Viewings:
Conduct in-person and facilitate virtual property viewings, showcasing the features and benefits of our communities.
Lease Progression:
Oversee the entire leasing process from application submission to move-in appointment, ensuring a smooth transition for new residents. This process includes ensuring all statutory documentation has been sent to residents, overseeing the referencing process and that tenancy paperwork including tenancy agreements are accurate and created within a timely manner.
Training and Mentoring:
Train and onboard new leasing staff, providing guidance, support, and resources to ensure their success.
Knowledge Resource:
Serve as a source of knowledge for the leasing team, sharing best practices, tips, and strategies to enhance overall performance.
Renewal Process:
Assist with the renewal process by following up with current residents, addressing concerns, and working to achieve high renewal conversion rates.
Feedback and Reporting:
Participate in regular leasing calls to provide feedback on the leasing process and share insights on results achieved. Suggest process improvements where necessary to the management team.
Software / Process Champion:
Take a lead role in supporting the team when new policies and procedures are rolled out.
Targets and KPIs:
Work diligently to meet specified targets and key performance indicators (KPIs) set by the management team.
Desired Experience and Skills:
Proven experience in leasing or sales, with a strong track record of meeting or exceeding targets.
Excellent communication and interpersonal skills, with the ability to build relationships with residents and team members.
Strong attention to detail and organizational skills.
Experience in a customer service environment, with a passion for delivering exceptional resident experiences.
Leadership abilities, with a desire to train and support new staff.
Flexibility to travel to other properties as needed, with travel costs covered by the company.
Qualifications:
ARLA qualified or working towards ARLA certification and/or IRPM qualification is preferred.
Why Join Us?
At CompassRock, we value our employees and are committed to their professional growth. As a Senior Leasing Agent, you will have the opportunity to lead, mentor, and influence the success of the leasing team. You will receive ongoing training and support as you develop your skills in leasing and sales within the BTR sector. Join us in creating exceptional living experiences for our residents!
KPI's
Lead to viewing conversion rate
Viewing to application conversion rate
Tour route planned and presentable
CRM daily tasks completed timely
All tenancy documentation accurate
Remuneration / Bonuses / Benefits
Base salary:
27,500 to 33,000, depending on location and experience
Bonus:
Discretionary Bonus Scheme
Benefits:
Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.
Working Hours:
5-day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off
working on a rota basis; shifts could be: 8am to 5pm; 9am to 6pm; 10am to 7pm. Reduced hours for weekend work.
Location:
This position is required to work on site with travel to other buildings as needed.
Equal Opportunities Statement
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment