Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Senior Legal Services Officer
Worcester based with a balance of home and office working
37,414 - 39,383 per year
35 hours per week
We have an opportunity for a Senior Legal Services Officer to join our Legal team, based in Worcester. The team of 10 handles housing condition (disrepair) claims brought against the Group.
The role of Senior Legal Services Officer will include:

• Provide high quality legal services to the Group's operations including high quality, accurate and timely legal advice and support to ensure that corporate compliance is maintained
• Manage the delivery, co-ordination, maintenance and monitoring of an effective legal disrepair case handling service including the Legal Services helpline, ensuring accurate reporting and availability of information
• Manage the recruitment, performance management and development of quality staff to ensure required skilled staff are available to fulfil contract specifications, in line with customer expectations
• Assist in managing the Group's external legal providers including managing legal spend and invoice analysis, ensuring compliance with relevant regulations and Group financial procedures to protect the interests and reputation of the Group
• Monitor corporate compliance with relevant legislation and regulations and provide advice and guidance to support the Group in ensuring continued compliance that is, where relevant, in line with the Group's policies
• Review and update relevant policies and procedures to ensure continued compliance with legal and regulatory requirements and in line with the Group's policy framework
• Manage and maintain effective relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately

Skills and experiences:

• Recent experience undertaking a similar role
• Proven experience of managing projects with strong project management skills
• Proven experience of working to deadlines and prioritising workloads
• Working knowledge of housing regulations, legislation and current practice
• Comprehensive experience of analysing and diagnosing problems and implementing effective solutions
• Proven experience of advising senior managers and staff on legal issues
• Experience of managing staff

Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• 37,414 per annum (rising to 39,383 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 2 September 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Skills Required