Job Description

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed--while embracing every step of the journey.

Be part of the future of iGaming with 9,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Job Overview:

We are looking to bolster our ecosystem team that focuses on all interactions players enjoy outside our games and the parts that connect to our ecosystem inside of games. It's our job to make sure that every part of the player's journey with us is simple, intuitive, and most importantly, fun. That means living and breathing our products and working with key stakeholders across the business to make recommendations that will delight players while meeting commercial objectives. Since everything we do is enjoyed by millions of players worldwide every single day, it's important that we get these insights right.

If you're able to think like a player, analyze our products from the mindset of a user, and bring thoughtful insights about our products and competitors to a highly driven, fast-moving, and talented team, you'll fit right in.

Reporting to the Promotions & Marketing Director and working closely with lobby specialists, promotion teams, product owners, commercial specialists, designers, business analysts, and development teams, this is a hands-on role that can be on the ground with the team in Gibraltar, Malta, Isle of Man, or remote.

What You Will be Doing

Product testing & Validation

Define and document clear playtesting, sampling, and sanity checking processes. Playtest features before they go live and provide any critical feedback. This includes checking features on actual operator sites in the wild. Be a critical point of escalation to investigate possible issues if they are reported by the business or as discovered by yourself or others during playtest and UAT. Follow up on issues and track resolutions, verify the fixes, and communicate updates to relevant stakeholders. Analyze how our testing and deployment cycles are working versus expectation and formulate suggestions on how to improve them.

Day to day optimization & Management.

Partner with the product team to suggest new features and improvements, including refinements that may be revealed from testing recently released items. Also be a part of design reviews and brainstorming sessions. Work with Lobby Analyst to interpret user behaviour data and identify improvement opportunities - such as featured content, game ordering, displayed assets, and layout changes
Analyse the user journey in the lobby. Does it make sense? Is it intuitive to the player? Is it as fun as it could and should be?
Scrutinize data inputs regarding information presented in the lobby. Do the filters correctly filter the right games? Do categories, subcategories, and search results all display games how you would expect them to? Are there any entities throughout that are not correctly categorised or indexed?

Strategic & competitive analysis

Frequently review what competitors are doing and keep up to date with their new releases and features. How do we compare from a player point of view? Are we missing any key features that we should have? Is there anything we are doing well or planning on doing that we should lean into? Playtest competitor features. How do they fare to our product even if, on paper, the feature you're checking is the same? Document your analysis methods and establish repeatable evaluation processes. Deliver thoughtful competitive analysis by evaluating competitor products, anticipating their direction, and offering suggestions for our ecosystem. Present findings to various audiences with clear, actionable recommendations. Analyse adjacent industries and products to see if there are things we can incorporate into our product ecosystem. Support product to create clear business cases for new features and developments.

Sales Enablement

Collaborate with Commercial team to craft compelling sales pitches around our lobby features. Help build and maintain pitch materials, competitive decks, and demo environments. Monitor and make suggestions on how operators may better utilize our lobby tools. Gather and synthesize feedback from Commercial teams on client and player experiences with our lobby products. Then review, discuss, and distil this information into future improvements.

ROLE REQUIREMENTS

Education, Qualifications, and Background

You must have experience doing competitive analyses and understand how to filter, prepare, and present this information in a way that is actionable. You must have experience with user acceptance testing and playtesting. You must understand how to filter, prepare, and present information and results from these processes in a way that is actionable. Experience in the gaming industry is preferred.

Key Experience Areas

You will have worked with software development or productivity tools where you can systematically log detailed issues and track them to resolution. You will be presenting a lot of information to different audiences around the business. You need to have mastery over the Office Suite and any other digital design products that can clearly communicate and relay your ideas. Ideally you will have tested and/or play tested games and other digital products. Ideally you will have some technical background or knowledge.

What We Need From You:

Love using digital products and playtesting things. We need someone who is going to play with the lobby and ecosystem every single day with the mindset of a player and really scrutinize every detail with the goal of improving everything. Be exceptionally well-organized. There are going to be a lot of moving parts to this role so you must bring method and structure to your approach. Be extremely analytical. Be obsessed with details and optimisations. Creating amazing player experiences means scrutinising every detail to ensure that you're constantly delivering the best possible solution. In a such a highly competitive industry, small details can make a big difference. Discuss constructively and diplomatically. Having many different stakeholders and views means that we won't always agree on the way forward - but we need to focus on collaborating solutions that deliver optimal outcomes for our customers. Be open and flexible. There are many ways to interpret datasets and different approaches you can take for an optimal outcome. You need to be ready to adjust your views on the fly, all in service of an outstanding player experience. Be an expert communicator both visually and verbally. Your insights should nearly speak for themselves; however, you still need to be able to walk different audiences through them in detail. For example, explaining them to stakeholders versus relaying the details of what you'd like built to development. Exude transparency, openness, and objectivity. We're all here to build great things and need to collaborate effectively. Thrive in a fast-paced environment and be able to work to very tight deadlines. We work to visualise things quickly and make decisions to push the business forward. Speak English natively or be completely fluent.
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