Job Description

Senior Manager Data Centre Operations

Equinix is the world\xe2\x80\x99s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 80+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

The Campus Leader manages multiple IBX sites which are the critical source of value to customers, and ultimately revenue generation; advancing Platform priorities and maximizing revenue and margin through effective application of company resources. Sets direction, anticipates change and adapts to ambiguity for all IBXs within campus to perform to Company and Customer expectation, including financial, Customer service SLAs, inspiration, development and safety of EQIX people. Collaborates with regional or global support teams related to project management and incident resolution. \xe2\x80\x8bThe campus leader is responsible for maintaining adequate staffing to efficiently operate and maintain the facilities.\xe2\x80\x8b

Responsibilities

Team Leadership

Manages teams of IBX leaders responsible for the 24/7 operational oversite and direction of campuses encompassing both technical and engineering disciplines.

Communicates importance of working safely, effectively and with high regard to human error avoidance.

Provides strategic guidance and direction to deliver EQIX priorities including SLA, Commit compliance, campus capacity management and IBX availability.

Forecasts operational training needs, development plans, and secures resources for deploying training to address those needs.

Inspires and operates high-performing team that is fully engaged and meets its goals and performs with accountability.

Infrastructure Management

Accountable for budget adherence, resource allocation and drives successful implementation of maintenance initiatives across campuses.

Oversees vendor qualifications for inclusion into campus projects/activities.

Works cross-functionally with Equinix Engineering and Construction groups assisting with the design and implementation of data center builds and augments.

Collaborates with leaders on broad-scale Regional and Global projects that have an impact on the business, working with cross-functional teams, including Business Partners (Finance, IT, P&L) and general contractors (e.g., looking at bigger bids ,projects with higher visibility, greater spend).

Budgeting/Financial Management

Successfully manage the CAPEX and OPEX budgets.

Establishes and manages budget for own team or area of responsibility.

Assists in drafting proposals for datacenter infrastructure improvements which require capital expenditure approval.

Vendor & Incident Management

Manages the teams to ensure completion to Equinix\'s required standards, KPI\'s and SLA\xe2\x80\x99s.

Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents.

Drives root cause analysis and provides a clear direction.

Makes recommendations for incident resolution and applies company resources to advance Platform EQIX.

Operations Strategy

Encompasses support for company\'s strategic direction within IBX systems, policies, and procedures.

Provides collaborative relationships with customers, and customer support teams.

Provides routine status reports on Datacenter performance.

Drives accountability, consistency and effectiveness (ACE) across IBX campuses.

Requirements

Knowledge & Experience

Exceptional leader relevant experience in data center operations or other mission-critical facilities.

Proven track record for taking ownership and delivering results in a fast paced and demanding environment.

Experienced with budget management (headcount, capital, and expense management).

Critical operations experience required with a strong understanding of communications and mechanical/electrical systems.

Well versed in the complexities of the design and construction processes, from master planning to construction administration.

Deep understanding of design documents, contracts, and technical information.

Demonstrated experience managing campus level requirements and making targeted recommendations.

Skills & Attributes

Leverages time, company resources and business stakeholders to deliver company goals, operational efficiency and customer satisfaction.

Inspires, mentors and develops IBX leaders and diverse teams.

Ability to effectively communicate the big picture to influence and motivate the team.

Skilled in using data analytics to drive execution of targeted plans and operational efficiencies.

Excellent Problem-Solving ability to understand stakeholder needs, drive prioritization and develop solutions.

Adept in high pressure and dynamic situations, delivering composed guidance and solution under stress.

Adept at managing high-pressure, dynamic environments while delivering composed guidance and solutions.

Exceptional written and verbal communication skills.

Customer Centric mindset and ability to handle customer escalations.

Applies procedures to specific problems to produce solutions that make sens

Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don\xe2\x80\x99t let your reservations hold you back!

Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Interested? Click apply now!

Equinix