Job Description

ID: ID: 25007637


Hybrid requirements: This role has flexible working patterns.
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
We're hiring a Product Manager to help us raise the bar in the Global Loyalty & Benefits Partner Domain. The Partner Domain connects Amex with all external Loyalty partners in a fast and friction-less manner, providing tools, data, and capabilities that enable Amex and our partners to create great customer experiences.
How will you make an impact in this role?
This role provides an opportunity to become an integral part of the Partner domain and lead with confidence to improve the experience of our customers and external partners. You will play a key role in shaping our product strategy and prioritizing the product features to build, from crafting the roadmap through to the launch of features and ongoing iteration once live.
You will need to have a strong understanding and experience of defining business outcomes along with the ability to create and track measures of success for these outcomes. You will need a strong understanding of Customer Loyalty programs and platforms.
We believe in inclusion & diversity and the power of relationship and collaboration to deliver the best experiences for our global customers.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
Minimum Qualifications:
Build strong relationships with internal stakeholders and external partners to understand their needs and challenges
Support the transformation of our international market from legacy to modern platform and deliver our strategic objectives to increase speed to market and deliver customer value at scale
Develop a robust understanding of the Loyalty & Benefits International rewards and benefits capabilities as well as the competitive landscape
Embrace data and insights to build compelling stories and influence others to gain buy in to the strategy & roadmap
Manage a roadmap & backlog that brings others with you - evangelizing the targeted outcomes and ideas to deliver upon those outcomes
Preferred Qualifications:
You have considerable experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health
You are an excellent collaborator - working in teams and influencing others without authority, leveraging insights and data to earn the trust and confidence across a wide range of partners throughout the organization.
You love to tackle a problem and apply creative solutions.
You will have a strong understanding of Customer Loyalty programs and platforms.
You have an understanding and experience of REST APIs for high volume clients.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Life at
American Express
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Culture overview
Our culture is built on a 175-year history of
courageous leadership, innovation, and an
unwavering commitment to back our customers,
communities, and each other. With shared values
and leadership behaviors, we've continued to set
the standard for what it means to provide the best
experience every day with premium products and
services that help our customers achieve their
aspirations. As part of Team Amex, you'll build
strong relationships and collaborate
with colleagues around the world in an
environment where everyone is respected and
valued, and where you can reach your potential.
Here, your voice and ideas matter, your work
makes an impact, and together, you will help us
define the future of American Express.
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Employee benefits
Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Life Insurance
Pension
Private Healthcare
Season Ticket Loan
Wellbeing Programme
Office vibe
CITY CENTRE
HACKATHONS
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
American Express
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Leadership
Ravi Radhakrishnan
Chief Information Officer
Tech overview
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Make an Impact
Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses.
Grow Your Career
Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team.
Expand Your Skills
Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events.
Global Tech Career Pathways
Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration.
Find your place in Tech on #TeamAmex.

Meet our Tech Colleagues, leading through innovation.
Laurence - "What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime."
Will - "Being able to move into different jobs around the company keeps things varied and exciting."
Dev - "As a new colleague, I was astonished at how quickly I was able to acclimate... I've achieved a lot in my first year."
Eve - "I thrive on building products and architecture-as-code that cement the data culture we have here."
Meghan - "I've built well-rounded skills and have been able to identify the type of engineering that suits me most.."
Mohan - "Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks."
Learn more about Tech careers on #TeamAmex.
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Engineering principles
AGILE PROCESS
CHANGE MANAGEMENT
CODE REVIEWS
COMMUNICATION AND COLLABORATION
CONTINUOUS DELIVERY
CONTINUOUS DEVELOPMENT
KNOWLEDGE SHARING
MENTORING
MONITORING AND LOGGING
OPEN SOURCE CONTRIBUTOR
PAIR PROGRAMMING
SCRUM
Company tech stack
JavaScript


Python


Hadoop


Android


Salesforce


Golang


Kotlin


Kubernetes


Kafka Streams


React


RESTful


GraphQL


gRPC


PostgreSQL


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