Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Where is this role located within American Express?
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express' marketing services centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
Description
This role sits within the International Marketing Consulting Solutions & Training (IMCST) team within ECMX. IMCST enables Card Services marketing growth strategies, accelerating business outcomes through best-in-class solution design and flawless implementation with an emphasis on excellence, operational transformation and training. The IMCST organisation serves as the entry point for International Marketers executing prospect and customer marketing communications or offers. The Training support delivered spans the marketing lifecycle, partnering to drive efficiency and transparency around marketing processes and capabilities. The successful candidate will be responsible for developing continuous learning programs for ECMX platforms, with a focus on ECMX campaign execution and capabilities' new hire training-related activities as well as deliver ongoing training to ECMX customers. Developing key metrics and leveraging data insights to quantify the effectiveness of marketer training programs will be a key priority. Knowledge of training analytic tools and experience working with learning management systems required.
How will you make an impact on this role?
The successful candidate will be responsible for the delivery of continuous learning programs to international marketers driving operational excellence and seamlessly integrating ECMX training with marketing onboarding programs.
A thought leader and trusted partner, they will be expected to communicate effectively and demonstrate the ability to leverage and build strong relationships. They will support Global ECMX relationships and collaborate closely with International Card Services partners. They will also partner closely with Marketing Centres of Excellence across the Enterprise, Compliance and Control Management, and other ECMX functional teams to develop a comprehensive working knowledge of all ECMX processes and platforms and consider best practices and insights to improve marketer knowledge.
This is an individual contributor role. The role will be based in the UK (London or Brighton), and reports into an internationally based Director.
Key Responsibilities:
Training Strategy & Execution

• Design, oversee, and continuously refine training programs for ECMX platforms and processes to ensure stakeholders are equipped with the tools and knowledge to deliver high-quality submissions.
• Collaborate with stakeholders to identify knowledge gaps and emerging training needs, aligning content with business priorities.
• Integrate ECMX training seamlessly with marketing onboarding programs to enable faster and more effective adoption.

Stakeholder Engagement & Collaboration

• Build strong partnerships with Brand, Marketing, Product, ECMX Marketing Operations, Compliance, and Control Management teams to ensure training aligns with evolving priorities.
• Translate stakeholder feedback into actionable improvements in training delivery and materials.
• Partner with capability and process owners to create and implement training plans that minimize employee resistance and maximize employee engagement.

Risk & Compliance Management

• Ensure training programs address compliance obligations and reduce operational risks tied to submission quality.
• Partner with Compliance and Control Management to proactively update training as regulations and policies evolve.

Continuous Improvement & Impact Measurement

• Develop and monitor key metrics to measure the effectiveness of training programs.
• Leverage data insights to enhance training delivery, drive higher submission quality, reduce operational risk events, and support flawless marketing execution.

Minimum Qualifications:

• Prior experience in a Learning & Development role or relevant industry experience
• Experience in designing a large-scale training program
• Skilled at applying learning design and needs analysis techniques
• 8+ years of applying project management skills - time management, stakeholder management, project reporting skills
• Proven ability to plan, organize, prioritize, and effectively manage multiple complex projects concurrently and develop in a fast-paced environment
• Working knowledge of Change Management methodologies & best practices
• Experience with tracking and reporting on high volumes of data and maintaining its integrity
• Demonstrated ability to collaborate with business partners, internal customers, and colleagues to drive business results
• Excellent relationship / partner management skills / experience with ability to interact, consult and influence up and down across multiple partners / stakeholders
• Strong work ethic with an intense will-to-win and demonstrated personal excellence
• Preferred degree in Organizational Behaviour, Communications, Business, or related discipline
• Writing clear, concise final documents from drafts as submitted by subject matter experts
• Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.

This role may be subject to additional background verification checks.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required