Job Description

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world

ABOUT THE COMPANY:

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant all-suite ships all-inclusive pricing worldwide itineraries and genuine hospitality All our ships feature spacious ocean-view suites with butler service and most include private verandas meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond Whether you want to gaze at icebergs or palm trees the choice is yours Our ships sail pole-to-pole to over 900 destinations on all seven continents leaving (almost) no part of coastline uncovered We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team

ROLE OVERVIEW:

The

Senior Manager Land Experiences & Product Development is responsible for leading the strategy development and execution of immersive culturally rich and operationally seamless land-based guest experiences across global destinations This role ensures that every guest touchpoint ashore reflects the brand's commitment to deliver on our financial growth and guest satisfaction targets

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1 Experience Strategy & Innovation

Design and evolve a portfolio of land-based experiences that reflect the brand's premium positioning and guest expectations Identify emerging travel trends and cultural insights to inform new product development
Collaborate with brand marketingand commercial teams to ensure offerings are differentiated and aligned with consumer insights

2 Destination & Partner Management

Build and maintain strong relationships with global tour operators local guidesnational and local tourism boards
Negotiate contracts and ensure partners meet brand standards for safety serviceand storytelling Conduct regular destination visits to audit and enhance experience quality

3 Operational Excellence

Oversee the end-to-end execution of land-based programsensuring smooth coordination with shipboard and shoreside teams
Monitor guest satisfaction scores incident reportsand operational KPIs to drive continuous improvement Lead contingency planning and risk mitigation for destination disruptions

4 Financial & Commercial Leadership

Manage P&L for land experiences including budgeting pricing strategyand revenue optimization Analyze performance data to identify growth opportunities and improve profitability Collaborate with revenue management and sales teams to support pre-cruise and onboard sales initiatives

5 Team Leadership & Development

Lead a high-performing team of destination land managers and coordinators
Foster a culture of creativity accountabilityand guest-centric thinking
Provide coaching development plansand succession planning for team growth

6 Brand & Guest Experience Alignment

Partner with marketing and content teams to promote experiences through compelling narratives and visuals Act as a brand ambassador in destination communities and industry events

QUALIFICATIONS AND EDUCATION:

Education:

4-year degree or equivalent work experience is preferrable

Years of experience:

5+ years in Destination Management Tour Operatingand Product Development experience in tourism or in the luxury cruise/hotel/land segment

Essential qualifications and skills:

Excellent verbal communication skills Able to communicate with clients and internal management
Computer skills include Excel Word Outlookand Windows Based Programs Capable of conducting travel Problem solving / analytical skills Excellent at preparing presentations using MS PowerPoint * Project completion