Job Description

At myPOS, we're all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we're more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we're here to support business owners of all sizes and everyone out there who dreams of starting their own business.


We have a newly created role for a Senior Manager, People Operations, reporting to the Chief People Officer, to help us make a real difference and support growth through European expansion and M&A activity.

About the role:

You will be responsible for building and leading a world-class People Operations function across our European footprint. This is a critical leadership role focused on driving efficiency and consistency in HR processes while enabling an exceptional employee experience. You will lead a team to own HR systems, data, and processes end-to-end, and partner closely with People Business Partners, Talent Acquisition, Total Rewards, and L&D to ensure seamless delivery of HR services to our 1,100+ employees.


You will be based in either London, UK or Varna/Sofia, Bulgaria.

What you'll do:

Transform People Operations by serving as the subject matter expert for HR systems, data, and processes, building scalable solutions that enable growth. Streamline and automate workflows to reduce manual work, enhance employee experience, and support business expansion. Lead the implementation and optimisation of core HR systems (HRIS, ATS, payroll) across Europe, ensuring scalability, integration, and a consistent employee experience. Build and maintain strong vendor relationships to ensure tools and systems deliver maximum value, while staying ahead of evolving HR technology trends. Leverage AI and Agentic AI to deliver innovative and efficient outcomes. Ensure consistent application of HR policies and processes across all countries while allowing for local adaptation where needed. Drive the seamless integration of acquisitions into myPOS through effective alignment of systems, data, policies, and processes. Safeguard data integrity, security, and compliance across all HR systems and processes. Build dashboards and reporting to provide actionable insights for HR leadership and business leaders. Ensure compliance with labour laws, GDPR, and other employment regulations across multiple European jurisdictions. Partner with Legal and Finance to ensure accurate and timely processing of employee data and payroll inputs. Act as a trusted partner to BPs, TA, Total Rewards, and senior leadership, providing operational expertise and support. Lead change management efforts for new systems, processes, and policies across the organisation. Champion a culture of continuous improvement and employee-centric HR service delivery.

This role is perfect for you if you have:

10+ years' experience in People Operations, with a proven record of delivering transformational impact across global teams and functions; including leading a direct team. Strong knowledge and experience of HR processes across the employee lifecycle (onboarding, offboarding, payroll inputs, benefits, data management, compliance), across geographies. Hands-on implementation experience with global HR, Talent Acquisition and Payroll systems (e.g., Workday, BambooHR, HiBob, Teamtailor, Greenhouse, Deel), including vendor selection, process optimisation, and workflow design. Strong data orientation, with the ability to translate people data into actionable insights that drive engagement, development, and organisational success. Deep knowledge of HR best practice, balancing compliance with flexibility and scalability. A global perspective, with experience expanding People operations into new regions and adapting to diverse cultural and regulatory environments. Excellent stakeholder management and communication skills, with the ability to influence and partner with senior leaders.

Why you should join myPOS:

At myPOS, you'll be part of a business that's growing fast across Europe and changing how entrepreneurs get paid. We're ambitious, hands-on, and driven by purpose. You'll have the chance to shape how People Operations works at scale, influence our employee experience across multiple countries, and be part of a team that values innovation, collaboration, and growth. If you want to build, lead, and make a difference, this is the place for you.

Who we are:

Since 2014 we've been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you're at the counter, selling online, or on the move, we've got businesses covered with smart, accessible and affordable solutions that keep things easy.


Our mission? It's simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don't tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!



Department
Human Resources
Locations
Sofia - Office, Varna, London - Office
Reference number
HR-SMPO-1