Job Description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement-all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values-Trust, Growth Mindset, Balance, and Humility-to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of and , and were recognized on Forbes' list of America's Best Startup Employers in 2022. Notably, Iterable has also been listed on and has held a top 10 ranking on the .
With a global presence-including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide-we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our and pages. Let's shape the future of customer engagement together!
Sr. Manager, Value Engineering - EMEA (Alternative Title - Head of Value Engineering EMEA)
The Role
The Sr. Manager, Value Engineering - EMEA is a senior people leader responsible for driving operational excellence, strategic impact, and team performance across Iterable's pre- and post-sales technical functions in the region. This leader manages both Solutions Consultants (SCs) and Solutions Architects (SAs)-ensuring alignment between technical validation, business value articulation, and customer outcomes across enterprise and commercial segments.
This role blends technical credibility, sales acumen, and operational leadership to foster deep alignment across regional Sales, Customer Success, and Product teams-ensuring frictionless collaboration throughout the customer lifecycle from introduction and evaluation through activation, adoption, and advocacy.
Position Details
Lead and mentor a high-performing team of SCs and SAs across EMEA; drive clarity of purpose, accountability, and measurable impact.Hire, onboard, and develop talent; ensure all team members have defined career development plans and active technical and soft-skill training.Partner with sales leadership to achieve regional quota targets and company goals and foster strong sales and SC relationshipsEnsure adherence to engagement standards, ROEs, and service SLAs that improve velocity, utilization, and consistency across the region.
Partner with Revenue Operations and Enablement to define and measure KPIs Serve as the executive escalation point for key EMEA opportunities, ensuring technical and business confidence at every stage.
Partner with regional sales leaders to influence pipeline strategy, opportunity qualification, and technical win execution.
AlignmentRepresent Value Engineering in regional cross-functional projects, collaborating with Sales, Product, Marketing, Partnerships, and Success Drive the GTM?Product Act as a senior technical executive with customers, building confidence among C-level stakeholders and connecting strategy, architecture, and measurable outcomes.Partner with Customer Success and Account Management teams to drive adoption, retention, and expansion opportunities.
The Ideal Candidate Will Have
Proven experience leading Solutions Consulting, Solutions Architecture, or Engineering teams within SaaS, MarTech, or data platform environments.A balance of strategic leadership and hands-on technical credibility-able to advise both executive and engineering stakeholders.Experience managing distributed teams across multiple EMEA countries and cultures.Strong communication, executive presence, and ability to influence at all levels of an organization.Experience in technical pre-sales, architecture, or consulting leadership roles within high-growth SaaS organizations.Experience building scalable frameworks, reusable assets, and measurable operational improvements.Ability to travel 25-30% of the time
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