Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Senior Manager - Digital Product Management (Developer Productivity Analytics)
The Senior Manager - Digital Product Management will lead the strategic vision, development, and implementation of cutting-edge Developer Productivity analytics solutions, focusing on empowering leaders and engineering teams with actionable insights into developer productivity across all phases of the Software Development Lifecycle (SDLC). This role requires deep partnership with various technology teams and systems of record like Jira, Rally, GitHub, SonarQube, XLR, and ServiceNow. The successful candidate will develop a comprehensive product strategy to support data-driven business decision-making, drive productivity improvements, and foster developers' well-being.
Key responsibilities:

• Define and Execute Product Strategy and Roadmap:

• Drive the execution of all product lifecycle processes, including market research, competitive analysis, planning, positioning, roadmap development, requirements definition, and product launch for Developer Productivity analytics solutions.
• Develop and communicate a clear product vision and strategy that aligns with overall business objectives, market opportunities, and the specific needs of internal developer users.
• Identify and analyze internal stakeholder needs, market trends, and potential partnerships, evaluating opportunities from both a build vs. buy and ROI perspective.
• Create detailed product strategy documents outlining business cases, high-level use cases, technical requirements, and projected ROI.

• Product Development & Delivery Leadership:

o Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams, collaborating closely with multiple stakeholders on requirements grooming, design, architecture, and prioritization across multiple scrum teams.
o Partner with engineers, tech leads, scrum masters, and architects to define and prioritize capabilities and features for continuous release in an Agile environment.
o Own and meticulously maintain the product roadmap, defining short-term and long-term product enhancements.

• Performance and Operations Management:

o Identify and proactively manage program blocking issues, providing effective escalation management, anticipating and making informed tradeoffs, and balancing business needs with technical or operational constraints.
o Design and implement robust support processes for the analytics solutions, aiming for operational excellence and reliability.
o Monitor and evaluate product performance, utilizing data to identify areas for improvement and drive continuous iteration.

• Subject Matter Expertise & Collaboration:

o Serve as the internal subject matter expert for Developer Productivity analytics solutions, providing guidance and support to various teams.
o Facilitate the development of Conversational BI solutions across the organization, enabling intuitive access to insights.
o Actively engage with the developer community and internal users to gather feedback and inform product development.
Minimum Qualifications:

• Educational Foundation:

o A Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Mathematics, Information Technology, Engineering, or a related quantitative field.

• Experience in Data-Driven Product Management:

o Proven experience in product management, with a demonstrable focus on data analytics, business intelligence, or developer tools.
o A proven track record of successfully leading and scaling data product initiatives at an enterprise or line of business level, delivering tangible impact.
o Experience in designing, developing, and implementing complex data products and analytics solutions, preferably within a developer-centric environment.
o Demonstrated expertise in translating complex data insights into strategic business recommendations and driving measurable business results.
o Experience with reporting frameworks, data visualization tools, and dashboards relevant to developer productivity metrics. Prior experience building and scaling developer productivity solutions is preferred.
o A strong understanding and working knowledge of various SDLC tools, including but not limited to: Rally, Jira, GitHub, SonarQube, Jenkins, GitHub Actions (GHA), XLR, and ServiceNow. Understanding of various SDLC tools is preferred, and hands-on experience is a significant advantage.
Preferred Qualifications:

• Strategic Thinking and Problem-Solving: Ability to analyze complex data, identify root causes, design innovative solutions, and articulate a clear product vision aligned with business goals.
• Leadership and Team Management: Excellent leadership and team management skills, with experience in leading cross-functional teams (including engineers, designers, and data analysts) through the product lifecycle.
• Communication and Collaboration: Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate complex data concepts to technical and non-technical stakeholders at all levels.
• Agile Development Methodologies: Solid understanding and practical experience with Agile and Scrum methodologies.

notes that certifications like Professional Scrum Master I are relevant for product managers furthering their skills in Scrum methods.
Optional Skills:

• Product Management Certifications like Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) can be beneficial. Certified Product Manager (CPM) credentials can also be advantageous.
• Relevant Technical Skills: Experience with programming languages commonly used in data analysis and familiarity with data warehousing solutions.
• User Experience (UX) Principles: Experience with user-centered design, usability testing, and UX research to ensure the analytics solutions are intuitive and valuable to leadership.

Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required