Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.



Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.



Join the international acquisition team to create and evolve the experiences for people to get an Amex card in more than 25 countries.
You'll join the leadership team leading a critical function providing portfolio and investment insights and enabling the product team to focus on and deliver experiences our customers will love!

We guide & support over 40 product managers & 20 scrum teams in two key responsibilities; portfolio optimisation and capacity management.

How will you make an impact in this role?

In support of portfolio optimisation you will provide tools, context and insights to enable our team's focus on the most valuable improvements to our customer journeys. A big part of the day to day is ensuring clarity of our goals and providing the operational leadership, working with cross-functional teams, to surface the critical metrics and to ensure we are progressing towards them effectively.
In support of capacity management we strive to deliver effective forecasting tools and solutions to report and link our strategy/roadmap with the capacity plan and capacity planning to keep our internal partners aware and supportive. The portfolio is constantly shifting as new requests come in and previous forecasts evolve.

Your responsibilities include:
Lead the creation our roadmap and backlog templates and the processes to maintain them and publish them out to market teams and other key partners. You will run the annual investment process for our team, proactively working with product leaders and partners to provide transparency and insight Manage the ad-hoc process for investing in new requests, ensuring the right approvals are in place and funding is available. Provide visibility of the ad-hoc demand for better decision making Take accountability for tracking and publishing our team's critical success metrics and the status for our top initiatives. This often requires collaboration across different functions to get the right data into effective MIS for decision making and performance tracking Drive improvements that enable and empower the 40+ product managers with tools and information to help them succeed in delivering value to our customers.

To be successful you have:

A passion for technology improving customer and user lives. Strong problem solving skills - we work with a large, global, portfolio of investments and finding tools and processes to enable effective decision making. Outstanding written & verbal communication skills. You're able to articulate the reasons behind your work and piece together a compelling story to explain our portfolio and roadmap Endless curiosity coupled with a proven ability to learn. Strong collaboration & relationship skills The spirit of an entrepreneur with an ability to contribute in crafting our strategy and evolving the how we operate to drive the best results. Your job doesn't end with your job description. Experience with software such as Jira and Rally, Confluence, slack, Microsoft excel, mural, AirTable, a strong plus.

Non-considerations for sponsorship:



Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.



Considerations for sponsorship:



Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.



We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:


Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.