will join the team responsible for our industry-leading approach to Customer Experience, Branding, Customer Insights and In-flight Marketing.
In this highly demanding and exciting role, you'll have a direct impact on brand awareness, commercial success and customer retention, helping to ensure every
Jet2.com
and
Jet2holidays
customer enjoys a VIP experience. There's huge variety and an opportunity to learn within this role and it will offer the opportunity to build your own personal portfolio of projects. The role offers great breadth and you'll engage in projects with colleagues in Social Media, Email Design, Web, CSAT Analysis, Our Creative Studio and more.
As our
Senior Marketing Executive - Customer Experience
, you'll have access to a wide range of benefits including:
Hybrid working (we're in the office 2 days per week)
Colleague discounts on
Jet2.com
and
Jet2holidays
flights
Annual pay reviews
What you'll be doing?
You'll lead the delivery of continuous ambitious branding projects at over 70 airports, our airline fleet, thousands of hotels and all
Jet2holidays
resorts.
Work with operational and commercial colleagues to enhance the post-booking experience along the entire customer journey.
Take a supervisory role in projects which optimise the branded customer experience and work on projects that brand our industry-leading Leisure Travel journey.
You'll work closely with our In-Flight Retail & Cabin Services Teams to help optimise inflight engagement.
Drive sales through pre-travel and onboard marketing initiatives.
Additionally, you'll support work on high profile Customer Experience projects which drive loyalty.
What you'll have:
Several years of experience across Marketing, either with an in-house or agency background.
A flair for branding and desire to improve your knowledge of how to drive the customer journey.
Strong communication skills.
A desire to drive improvements and try new things.
Join us as we redefine travel experiences and create memories for millions of passengers. At
Jet2.com
and
Jet2holidays
, your potential has no limits. Apply today and let your career take flight!
#LI-Hybrid
Division
Jet2.com
Careers With Us
Commercial Teams
Careers Dept
Marketing
Careers Team
Customer Experience
Business Area
Head Office and Support Functions
Team
Customer Experience
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