Job Description

Senior Marketing Manager, Customer Engagement Marketing
Are you passionate about customer engagement marketing?
Would you like to join a company that helps advance science, technology and health?
About our Team:
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the Role:
We're looking for a Senior Marketing Manager, Customer Engagement Marketing to lead strategies that strengthen customer adoption, engagement, and long-term loyalty.
You'll collaborate across marketing, customer success, and regional teams to design inclusive programs and measurable campaigns that turn users into advocates.
Responsibilities:
Lead customer engagement marketing strategy aligned with business goals
Develop programs that support retention, growth, and advocacy
Create customer-focused campaigns using insights, storytelling, and automation
Collaborate across teams to ensure alignment and scalability
Track performance and optimize programs using data
Requirements:
Experience in marketing with a focus on customer engagement
Ability to lead strategy and manage projects across teams
Strong communication and collaboration skills
Comfort using data to guide decisions
Interest in digital tools, customer communities, or customer-facing roles
Passion for creating meaningful customer experiences
Work in a way that works for you:
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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