Job Description

We are looking to recruit a Band 4 Senior Medical Secretary to join the Paediatric Plastic Surgery and Burns Service at the Bristol Royal Hospital for Children. This is for 25 hours per week, over four or five days, ideally to include a Thursday and Friday. This position is for a duration of 12 months (fixed term).



We are looking for someone who is a strong team player and enjoys working within a multidisciplinary team. Excellent organisational and interpersonal skills are essential, along with the ability to remain calm under pressure and manage competing priorities effectively. The role requires someone who can use their initiative and take ownership of the secretarial workload. You will thrive in a dynamic environment where your organisational skills and initiative will make a real difference.



The post involves regular contact with patients, families and healthcare professionals, both in person and over the phone. Therefore, excellent communication skills and a courteous, professional telephone manner are vital. Due to the nature of the specialty some clinical correspondence, clinical photographic images or conversations may be distressing, so sensitivity and emotional resilience are important.



Interviews will take place in person at the Children's Hospital. This role requires an on-site presence and cannot be carried out entirely remotely.

Communication:

To act as a point of contact for queries from clinical and non-clinical staff



Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly



Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations



Returning calls promptly and keeping callers updated with information in an effective and efficient way



Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Organising and Planning:

Checking and sorting investigation reports and passing information on to clinical team as required



Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified



Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken



University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.



For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.