Job Description

Location: Central London (Consultant Private Offices within Prestigious Hospital Settings)

Engagement Type: Self-Employed

Hours: Full-time (Monday to Friday, with flexibility required on clinic days)

Rate: Competitive, dependent on experience

About the Role

We are looking for a highly experienced and personable

Senior Medical Secretary

to provide dedicated support to private consultants operating from

exclusive hospital-based consulting rooms in Central London

, within the

London Bridge and Harley Street areas

.


This is a client-facing role based

within the consultants' private offices at a prestigious hospital location

, requiring professionalism, warmth, and excellent communication skills. You will be present on-site during clinic days, ensuring a seamless experience for both patients and clinicians, and will liaise regularly with hospital teams to coordinate bookings and patient care.

Requirements

Key Responsibilities

Provide comprehensive administrative and secretarial support to consultants, including diary management, clinic preparation, and follow-up coordination. Be present in clinic to greet patients, support the consultant, and troubleshoot any on-the-day issues. Liaise face to face with hospital bookings teams and other departments to arrange investigations, procedures, or follow-up appointments. Draft, proofread, and distribute medical correspondence and reports accurately and promptly. Manage patient queries with empathy and professionalism, whether in person, over the phone, or via email. Process invoices and take payments directly from patients, managing insurance claims where applicable. Maintain and update patient records and documentation in line with data protection and confidentiality requirements. Coordinate referrals, test results, and clinical follow-ups to ensure continuity of care. Support with practice audits, policy updates, and process improvements where required.

Person Specification

Essential

Proven experience in a Medical Secretary role, ideally within private healthcare. Strong knowledge of medical terminology and familiarity with clinical operations. Excellent interpersonal skills, with a warm and professional manner for face-to-face patient and hospital staff interaction. Highly organised with strong attention to detail and the ability to manage multiple priorities. Proficient in Microsoft Office and confident using practice management software (e.g. Carebit, DGL, or similar). Comfortable working independently and using initiative in a fast-paced environment. Committed to maintaining discretion and confidentiality at all times.

Desirable

Experience working across multiple hospital sites or specialties. Familiarity with private medical insurance processes and billing. Leadership skills or prior experience supporting junior secretarial staff.

Benefits

What We Offer

The opportunity to work closely with leading consultants in state-of-the-art hospital environments. A varied and rewarding role with real patient impact. Professional development opportunities. Supportive team culture and scope for progression. A collaborative working environment focused on delivering outstanding patient care. * Long-term potential for further work or expansion of hours, depending on performance and clinic growth.