Job Description

This role will support the Trust's and the Emergency Operations Centre's (EOC) approach to quality assurance and quality improvement and identifies priorities in the five domains of quality, aligned with the Care Quality Commission regulatory framework: caring, responsive, effective, well-led and safe for the mental health clinical portfolio within EOC.



The role will assist to develop and support Trusts Mental health initiatives and mental health pathways for the Clinical Hub within EOC leading to improved patient experience and supporting the Trusts/Wider NHS Agendas.



T his role will assist in provid ing the Emergency Operations Centre oversight for and coordinate the delivery of the relevant elements of the EMAS Quality Improvement and Clinical Strateg ies . They will also provide clinical leadership for mental health clinicians working within the EOC Clinical Hub.



This role is responsible for the mental health aspects of EOC Clinical quality improvement development and mentorship, supporting the remainder of the leadership structure which is focused on the wider aspects of clinical service delivery. The role will work across EOC to support and improve service delivery .



Responsible for supporting and implementing local strategies to enhance patient care and ambulance service quality within the EOC. Leads quality improvement projects focused on efficiency, cost reduction, and better outcomes for mental health patients.



Identifies and recommends improvements in mental health practices to support performance targets. Manages local risks with potential Trust-wide impact.



Collaborates with EOC teams to drive change, fostering inclusive staff engagement. Develops and manages KPIs for mental health clinicians, ensuring consistent, high-quality care.



Provides supervision and oversight for Clinical Hub mental health staff, ensuring quality and audit standards. Offers clinical leadership in complex mental health case coordination.



Promotes self-care and independence for mental health patients. Supports professional development and leadership of Clinical Hub clinicians.



Contributes to the design and delivery of tailored mental health training for EOC staff. Aids in identifying and managing high-risk patients to prevent mental ill health.



Partners with senior leaders to drive innovation and service development. Engages in multidisciplinary forums to manage frequent mental health callers through care planning and case reviews.



Why join the EOC Clinical Hub at East Midlands Ambulance Service NHS Trust?



Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:



Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff.

Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.

We are a uniformed service and uniform will be provided.

Expert training and support from our dedicated in-house clinical education team.

Opportunities for research participation, career progression and ongoing development.

Regular shift pattern with scheduled meal breaks.

Enrolment into the NHS Pension Scheme.

Occupational Health support along with an Employee Assistance Programme.

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Childcare vouchers.

Cycle to work scheme up to 3500.

Peer to Peer support networks.

An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.

A first-class employer, promoting equality, diversity and inclusion of our employees.

Free on-site car parking



The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.



It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.