Job Description

If your aspirations are to become to Network Engineer then this role will help you get there.


This role is replacing the Senior NOC Engineer who just got promoted to our Network Engineering team.


Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we're a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365. Teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team.


The role of the Senior NOC Engineer - Tier 2 will to be ensure the healthy running of our WAN via reactive fault resolution on our cabinet switches and routers and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA's, liaising with technicians and customers to ensure speedy resolutions.


Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift basis covering working Monday - Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 10am to 5pm. There is also an on-call duty requirement (once every 2-4 weeks, which is paid separately).


We are looking for someone who brings an understanding of OSI Layers 3, 2 and 1. Network Operations, including VLANS, RSTP, Ethernet and Router / Switch configuration, with a knowledge of Home Networks, Servers, Email, Wi-Fi access points and Ethernet.


Someone who has previous experience of running deep investigations including elements at the Distribution level (routers, switches, NTE, CPE etc) and is used to managing major incidents, problem management and being part of CAB meetings.


A Degree qualification in a technology discipline e.g. Computer Science, Networks, IT is desirable and a qualification such as CCNA or equivalent is preferred. ITIL awareness would be an advantage.


Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.


Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband


Our Vision - Connected Communities


Our Values - Own it, Find the Right Way, Work Together, Win Together