Job Description

Senior Operations Manager
Location: Birmingham (Hybrid)
We're looking for a proactive Senior Operations Manager to join our Accenture Jaguar Land Rover (JLR) Operations Team. This role is critical in leading the delivery of nameplate reveal content and managing Stage Gate timings for full end-to-end vehicle projects. You'll serve as the primary point of contact for launch delivery, building strong relationships across Accenture Song and JLR's Comms, Launch, and Product teams.
You'll bring operational excellence to complex automotive marketing projects, ensuring timely delivery and effective stakeholder communication across global workstreams.
Key Responsibilities:
Program & Project Delivery
Lead Stage Gate project planning and delivery for vehicle nameplate programs.
Monitor and manage key milestones, timelines, and deliverables across the full launch lifecycle.
Ensure all inputs are aligned and deadlines are met by working closely with Accenture teams (Account Management, Project Management, Production).
Escalate risks to delivery early, with proposed mitigations, to avoid impact on timelines or quality.
Client & Stakeholder Management
Serve as the primary contact for reveal delivery with both internal teams and JLR stakeholders.
Attend and contribute to client briefings, weekly launch updates, and brand planning sessions.
Present project status, delivery risks, and updates to senior stakeholders through clear, actionable reporting.
Operational Reporting & Governance
Maintain a comprehensive reporting dashboard to provide visibility on project health by Stage Gate.
Lead Accenture's Master Brief Response process--collating key inputs, summarizing progress, and aligning deliverables.
Own and manage the Demand & Capacity forecast, ensuring future project alignment and resourcing needs.
Team Collaboration & Leadership
Act as the central operations lead across multiple teams and workstreams.
Build and maintain strong working relationships across Accenture Song and JLR Comms, Launch, and Product teams.
Foster a culture of accountability, collaboration, and continuous improvement.
Support the team by clarifying priorities, managing expectations, and aligning efforts with program goals.
Experience/Skills:
Sound working knowledge of all aspects of the marketing mix
Experience working in an advertising agency is essential
Innovative and strategic approach to problem-solving
Flair for multi-tasking and handling a high volume of work effciently and accurately
Meticulous attention to detail
Financial acumen including estimating and budget tracking
Experience in a client-facing role
Experience project managing global processes
Adept at working effectively under pressure and meeting deadlines
People management experience
Excellent presentation and verbal/written communication skills
Proficient using Microsoft Excel, Word and PowerPoint for Mac
Understanding of a global account including roll-out to Markets
Able to manage the expectations of multiple stakeholders, both internal and external
Able to articulate and present ideas with conviction - excellent presentation skills (both in-person and via phone)
A clear communicator, in person and writing
Highly organised and flexible
Automotive experience would be beneficial
What we do?
As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction - acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO's, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.
What's in it for you?
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
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