Job Description

Role:

Senior Operations Manager (26 Leake Street)

Reports into:

Head of Space

Location:

London

Contract Type:

Full Time, Permanent (42.5 hours per week)

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Who we are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.


We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Exhibition London and Magazine London.


Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

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Our team:

26 Leake Street and Broadwick Spaces is home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.


26 Leake Street is one of London's most distinctive urban event venues, set beneath Waterloo Station within the capital's famous graffiti tunnel. Spanning 11,000 sq ft across two striking railway arches, and 2 additional spaces, it combines raw industrial character with cutting-edge facilities to host everything from music shows and brand activations to unique conferences and private parties.


The venue is now undergoing an

exciting period of redevelopment,

aimed at enhancing its flexibility, guest experience, and creative potential. This next chapter will see 26 Leake Street evolve into an even more dynamic, future-ready events destination, while continuing to celebrate its iconic street art heritage and bold, urban aesthetic.

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What we're looking for:

This is an exciting opportunity for a talented and ambitious Senior Operations Manager to join the team at 26 Leake Street. You will lead on the planning and delivery of all events held at the venue, from 1,100 capacity music shows to corporate events and private celebrations.


To be successful, you will have excellent previous demonstrable experience in a similar role within the entertainment industry, with strong experience delivering electronic music events and an understanding of the delivery of corporate events. You will have a natural passion for customer service combined with strong operational acumen and excellent on-the-ground leadership skills. You will be extremely organised, with a real ability to get things done, and a strong determination and understanding of how to drive the business forward. You will need to have excellent attention to detail, as we seek to continuously improve processes and innovate within the event space in which we operate.


We're looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working. During show days, this will be a very hands-on role, and you will be accountable for the build, break and overall delivery of show operations for each event.


This person needs to be incredibly hands-on and it's important that they are adept at building great relationships as they'll be in day-to-day contact with our fantastic clients. They'll also be responsible for ensuring the event runs in line with the spaces' policies on the day so it's essential they have a strong understanding of health & safety and facilities management best practice.

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What you'll be responsible for:

Operations

Operational Delivery; leading the team and logistical planning to ensure the safe operational delivery and execution of all events, including music shows and corporate events. Ensuring the smooth handover of events from the sales to the operations team. Operational planning; leading on the management and coordination of all external suppliers, staff, clients, agencies and external promoters. Creating and developing processes and procedures, implementing these, and ensuring these standards are being upheld at all times. Maintaining a thorough understanding of the Premises Licence and ensuring full compliance with its conditions, as well as adhering to all operational standards set by the venue. Understanding the clients' and their suppliers' Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements. External Promoter liaison; main point of contact during the advance for each all music shows. Leading site visits as necessary with artists, promoters, and brands. Leading on pre-event and event-day briefings, ensuring all staff and suppliers have relevant information for a safe and successful event. Ensuring any security, medical or safety incidents occurring on an event are managed and reported correctly, and any follow-up actions are recorded and actioned. Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers / clients. Maintaining strong relations with our Landlords and other stakeholders. Management of Event Safety; working with the Health and Safety Advisor in both pre-planning and on-site delivery. Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs. Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third-party suppliers. Assisting the line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks.

Property Management

In collaboration with the line manager and the team, managing the spaces in order to determine what maintenance work and compliance checks need to be carried out - including but not limited to:
Fire pumps

Mains water tanks

Alarms

Emergency Lighting

Lifts


Hygiene (including pest control)

Fire safety

Legionella


BMS System


CCTV

Kitchen

Mechanical equipment
Ensuring the space is maintained to a high standard and is fully compliant, as well as kept in a tidy and orderly fashion. Supporting the line manager with annual fire safety training and H&S training for staff within the building. Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with the property management. Ensuring all paperwork and documentation relating to maintenance works and compliance checks are filled out and kept up-to-date.

Finance

Adding all staffing, cleaning and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame. Receiving all supplier invoices relating to the event and process for payment. Creating venue settlement document and managing this with relevant music promoters.

Sales

Supporting the sales team with advising clients regarding operational planning, including appropriate requirements for staffing on a case by case basis. Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly.

Team

Supporting the line manager with operations recruitment for your team. Leading on the performance management and development of direct line reports. Managing People/HR proceedings as required. Working with the line manager to identify training needs and guiding team development. Creating a work environment that aligns with Broadwick values and principles. Communicating your training needs and actively participating in your own development in line with the line manager's expectations.

Other

There may be a requirement to support on events taking place at other venues outside of 26 Leake Street. Carrying out ad hoc duties when required to.
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You'll need to have:

Minimum of 4 years of music based event operations experience, ideally in a large scale events venue or multiple venues. Experience of delivering corporate events. Ability to keep calm, work under pressure and problem solve quickly. Exceptional organisational and planning skills; with excellent prioritisation skills in a fast-paced environment. Confidence in briefing contractors and suppliers. Knowledge of industry legislations, general event licensing and documentation required pre-event. An understanding of H&S, compliance and environmental legislation and codes of practice. Willingness to work on-site for long periods of time, including overnight and flexibility with working hours. A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel. Self-motivation in addition to a positive and 'can-do' attitude in order to achieve tasks efficiently and to deadlines. Good understanding and knowledge of the local event and venue industry.
Personal Licence Holder.

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Nice to haves:

Previous experience of managing bars / managing relationships with bar suppliers would be advantageous but not essential. Relevant H&S Qualification (IOSH / NEBOSH). * First aid qualification.