Job Description

Join Our Award-Winning Design Team at Hotel Chocolat


We're thrilled to announce that our design team has just taken 1st Place in Sustainable Packaging Design - Food Category at the 2025 DIELINE Awards for our innovative and sustainable Extra Thick Egg packaging.


This win highlights our commitment to creativity, sustainability, and excellence.


As we continue to push the boundaries of sustainable packaging, we're looking for a talented

Senior Manager, Packaging Design

to join our award-winning team. If you're passionate about beautifully crafted, eco-conscious design and want to work on products that delight and inspire, we'd love to hear from you.


In this role, you'll lead the

creative vision

,

concept

and

development

of our packaging projects--turning brand and category strategies into

innovative

, commercially strong and beautifully designed packaging. This is an opportunity to influence and elevate our packaging, not just deliver it.


As well as a competitive salary and a range of company benefits, you'll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.


Here at Hotel Chocolat, we've adopted hybrid working. This means you'll join us on-site for three days a week, and for the other two days - you can work from wherever you like!


What you'll be doing...

Leading all new product development packaging creative from concept through to production handover. Bringing brand and product strategies to life through innovative, relevant, and commercial packaging ideas. Redefining and elevating briefs through research, insight and creative thinking. Presenting and articulating concepts clearly to peers and stakeholders, influencing with confidence. Understanding the 360 omni-channel customer journey and designing with it in mind. Partnering with the Development team to ensure designs are operationally and commercially viable. Creating design guidelines and toolkits for production partners. Line managing and mentoring three direct reports.

Who you are...

An experienced packaging design leader with a portfolio showcasing both structural and graphical excellence. Commercially astute, able to balance creative ambition with business impact. A confident communicator and influencer, skilled at building strong relationships. Highly organised, able to work independently while managing multiple priorities.

Essential

Outstanding packaging design experience (structural & graphical). Excellent knowledge of paper, board, print techniques, and luxury finishes. Advanced skills in Adobe Photoshop & Illustrator (visualisation software a bonus). Proven experience of leading and developing creative teams.

Desirable

Experience within a premium or luxury brand environment. Knowledge of additional creative tools and visualisation software.

Who are we?


We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser(TM).


A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.


Now, we're market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we're still growing. Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.


To learn more about us and read about our People Pledge - our commitment to equality, diversity and inclusion - click here: hotelchocolat.com/uk/engaged-ethics/our-people.html