Job Description

Reports To

The Senior Paralegal reports to the Operations Manager and will lead a new dedicated Legal & Compliance team, working alongside an existing Paralegal.

What We Do

Pure Utilities is a Licensed Provider of water and waste-water services to business customers in Scotland, working closely with Scottish Water. Our straightforward, transparent and above all else, ethical approach to business has seen our customer base increase dramatically since 2016. We believe in the highest levels of customer service and always treat our customers fairly.

Job Overview

This new full-time Senior Paralegal position has been created to strengthen Pure's in-house legal and compliance capability. The Senior Paralegal will take responsibility for proactively managing customer non-payment legal cases, developing and overseeing legal processes, and acting as a senior point of contact for high-level complaints and complex issues.

In addition to their own casework, they will play a key role in mentoring colleagues, reporting to the Senior Management Team (SMT), presenting to the Board of Directors (BoD) and contributing to the continuous improvement of compliance across the business.

Key Duties

Proactively manage legal non-payment cases, ensuring timely and appropriate resolution.

Report to and update SMT/BOD on performance, key cases and issues, including outlining risks, options, and recommendations.

Mentor and support other team members involved in legal cases, providing guidance and ensuring correct processes are followed.

Manage, develop, and refine legal and compliance processes to ensure ongoing best practice.

Handle high-level and escalated customer complaints with professionalism and sensitivity.

Undertake other legal and compliance duties as required by the business.

Other ad-hoc business activities as and when required.

Scope

General Business Law

Utility Industry Legislation

Collections & Debt Recovery

Insolvency

Regulatory & General Compliance

Scottish Legislation

Key Requirements

Strong ability to manage and prioritise workloads across multiple complex cases.

Excellent written and verbal communication skills, with the ability to present clear updates to senior stakeholders.

Experience mentoring or supporting colleagues in a legal or compliance environment.

Ability to handle high-level and sensitive complaints effectively.

High standards of professionalism, courtesy, and personal integrity.

Attention to detail and a methodical, process-driven approach.

Desirable Skills/Experience

Law Degree, Graduate Diploma in Law, or equivalent qualification.

Previous experience as a Senior Paralegal, Team Leader, or equivalent role.

Professional legal experience, ideally in utilities, commercial law, or compliance.

Knowledge of Scottish court processes.

Previous utility industry experience.

Succeeding in the Role

A successful Senior Paralegal will combine strong legal expertise with leadership qualities. They will proactively drive cases to resolution, provide clear and concise reporting to senior stakeholders, and handle high-level complaints with skill and professionalism. By mentoring colleagues and developing legal processes, they will raise the standards of the Legal & Compliance function, while reflecting the company's values of fairness, professionalism, and integrity.

What You'll Receive

Base starting salary between 28,000 - 32,000 per annum.

22 days holiday, increasing by 1 per year up to 27, plus Scottish Bank Holidays.

A modern work environment with high-spec equipment as standard.

Additional bonus scheme(s).

Employee Assistance Programme - a free, professional, and impartial service.

Complimentary refreshments and on-site car parking. Excellent transport links.

Ad-hoc rewards - free lunches, vouchers and events linked to business milestones & success.

Social and team-building events.

Additional Information

This is a full-time position, based at our offices in Preston, Lancashire.

PURE is an equal opportunities employer and welcomes applicants from all members of the community. If you require any reasonable adjustments throughout the recruitment process, please let us know.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Work Location: In person