Maintain a professional approach to work at all times and to deal courteously with enquiries from within and outside the hospital. Manage Pathology reception, receiving visitors and patients, dealing with enquiries and ensuring that printed results are sent to requesters at an acceptable rate. Manage telephone enquiries, ensuring the caller is authorised to receive personal and/or confidential information, passing on enquiries to BMS (biomedical scientist) staff where appropriate & giving out authorised results to medical & nursing staff. Comply with Data Protection regulations and maintain patient confidentiality Liaise with reference laboratory services to ensure timely processing of referred requests Liaise with transport and courier services to ensure timely delivery of patient requests and samples.
Monitor and action all Pathology mail received Please refer to the for further details
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