Job Description

Are you passionate about patient safety and improving the quality of patient care? Do you like the idea of working in a diverse organisation covering a vast range of services? If the answer is yes, then we want to hear from you!



We have an exciting opportunity for a Senior Patient Safety Incident Investigations Manager to join the Patient Safety Incident Investigations Team at CNWL.



The post holder will assist the Head of the Patient Safety Incident Investigations in ensuring that effective systems and processes for patient safety incident investigations (PSII's) are developed, maintained, and monitored across the Trust, in accordance with national and local policy. The post holder will support and lead on the Patient Safety Incident Investigations (PSII's) processes, including the implementation of national frameworks, staff training and education, system wide learning, and reporting.

The post holder will:

- Be a subject matter expert in Patient Safety Incident Investigations. - Where required, the post holder will undertake Patient Safety Incident Investigations (PSII's). All PSII's will apply the relevant investigative framework as per national and local policies. - Work in partnership with divisional governance teams, leadership teams, and allocated investigators to provide PSII support, guidance, and leadership. - Ensure mechanisms are in place to routinely gather feedback from staff, patients, carers, and family members on their involvement in PSII's, and where required, apply the feedback to improve patient safety processes.

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.



We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.



With a diverse culture and equally diverse range of opportunities across mental health, community services, learning disabilities and more, whatever stage of your career you're at, there's always a place for you at CNWL.



We are looking for a committed individual with a passion in patient safety, patient safety investigations, and organisational improvement. Key responsibilities for the role include:



- To provide leadership and guidance to corporate and clinical services to support them in working in line with the Trusts Patient Safety Incident Response Plan and Policy in respects to patient safety incident investigations. - Through regular review and monitoring, to identify areas that require improvement within the PSII and oversight processes. Within this, the post holder will work with the relevant division/service to identify barriers to expected practice, and methods to seek improvement. - Work with a range of internal and external stakeholders to review and respond to both internal PSII activity, and emerging national reports and inquiries. * To foster a culture of continuous learning across the organisation, and where relevant, with external parties.