Job Description

Description

We are seeking a skilled Payroll Administrator to play a pivotal role in delivering high-quality HR services across the organisation. This position encompasses responsibility for core administrative functions, accurate payroll processing and verification, comprehensive benefits administration via Zest, and support for multiple group entities. The successful candidate will also actively contribute to key strategic projects such as TUPE transfers and enhancements to systems or processes, all while maintaining an accurate, compliant, and people-centric service.

Key Responsibilities

Maintain and update employee data within the HRIS and related systems.

Accurately prepare and input monthly payroll information (including new starters, leavers, variable pay, benefits, and absences) and liaise directly with the payroll provider.

Review and verify payroll outputs, escalating discrepancies as appropriate.

Respond promptly and professionally to payroll-related queries from employees.

Support HR administrative tasks throughout the employee lifecycle, including onboarding, contractual amendments, and offboarding.

Deliver HR and payroll administration services for group companies, ensuring consistency and compliance.

Serve as the primary administrator for Zest, ensuring integrity and efficiency in the management of employee benefits.

Oversee enrolments, changes, and queries relating to benefit schemes with accuracy and responsiveness.

Coordinate annual benefits renewal cycles, manage benefit window adjustments, and support related communications.

Liaise with benefit providers to address queries and uphold accurate payroll deductions.

Assist the HR team with administrative aspects of TUPE transfers, including the management of employee data, correspondence, and onboarding/offboarding activities.


Contribute to wider HR initiatives, such as policy implementation, audits, and compliance improvements.

Skills, Knowledge and Expertise

Proven experience in HR and payroll administration positions.

Competence in supporting or coordinating payroll processes, including thorough data entry and output validation.

Knowledge of UK employment legislation; familiarity with TUPE regulations is advantageous.

Proficiency with benefits platforms such as Zest (or equivalent) is essential.

Advanced Excel and HRIS abilities, demonstrating strong attention to detail and data accuracy.

Capacity to manage confidential information discreetly and professionally.

Highly organised, proactive, and skilled in collaborating with diverse stakeholders.

Experience providing HR and payroll support across multiple legal entities or corporate structures.
Involvement in TUPE or organisational change projects.
Familiarity with ADP and Zest platforms.
CIPD Level 3 qualification or equivalent (or actively working towards attainment).
Demonstrates behaviours aligned to the PoloWorks PRIDE values:Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focused- we provide services we are proud of Empowering - we equip people to be their best

About PoloWorks

PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.
As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.


Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.

With offices located in both London and Cheltenham, PoloWorks is poised for ambitious growth, presenting thrilling opportunities for those who join us on the next phase of our journey. By becoming part of our team, successful candidates will be joining a business recognized as a Great Place to Work Certified organisation, and honored with awards for Best Workplaces for Women and Best Workplaces in Financial Services and Insurance.

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.