Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.


Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we're not satisfied with being average

This role

Employment Hero provides a HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses.


This is a Senior Implementation Consultant position focused on guiding larger Bureau clients through their software implementation journey with Employment Hero and KeyPay. The role requires a blend of client-facing expertise and internal collaboration. You will be responsible for managing a portfolio of clients, designing and delivering training on best practices, and ensuring a smooth transition. This involves not only helping clients with their specific needs but also acting as a subject-matter expert to improve internal processes, create content, and upskill fellow team members. Ultimately, the goal is to drive a successful implementation while building strong relationships and ensuring continuous improvement.

Your key focus areas will be

Working with both HR and Payroll teams to deliver great outcomes for our Bureau customers. Designing, developing and delivering Payroll and HR implementation training to Bureau clients based on best practice. Maintain a high level of system and client and industry knowledge and help deliver internal team training regarding these. Work directly with your Team Lead to identify and alleviate challenges. Actively review client feedback and help deliver valuable and sustainable improvement.
This will include the following

Manage a portfolio of larger Bureau clients, servicing their needs for a smooth transition from one software to another. Working closely to support client system understanding and building in-platform solutions for their specific portfolio requirements. Educate clients on best practice using the Employment Hero & KeyPay platform. Respond to customer communications and queries during the implementation within SLAs. Attend on-site training with clients as required. Design, develop and support content creation. Ensure the business management data is up-to-date and accurate for reporting purposes and for handover to other teams. Use data to review process delivery and help identify areas for improvement. Build strong working relationships with fellow Customer Experience (CX) team members and ensure cross-collaboration for continuous improvement. Act as a subject-matter expert to provide guidance and support for initiatives, projects, change and importantly, to upskill and maintain team knowledge as a priority.

Who you are

To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact.


For this role, you'll also bring

2+ years of implementation and training experience, with a proven track record of managing complex, client-facing projects. Expert knowledge of current legislative payroll requirements in the UK. Experience in creating and maintaining learning content to support new products and assist with implementations and platform adoption. Extensive Payroll or HR Implementations experience, with a deep understanding of the complexities and nuances of the implementation journey. Excellent communication skills, with the ability to engage and build rapport with clients and colleagues at all levels. Proven stakeholder management skills, with experience driving change and improvement with both internal and external teams. Exceptional time management skills, with the ability to manage a challenging workload and a high-volume project portfolio effectively. A passion for mentoring and sharing knowledge with others.

What we can offer

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means:

You will work remotely, with the flexibility to own your time and impact You will access cutting-edge tools to amplify your work, knowledge and outputs You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies You'll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/




Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.