Job Description

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.


We currently have an exciting opportunity to join this department on a fixed term basis as a Senior Pensions Administrator, within our Client Services team in our Birmingham or Glasgow Office.

What will your role look like?

You will be responsible for delivering high-quality administration services, ensuring accuracy, compliance, and excellent client service. In addition to managing pension-related queries and resolving intricate member issues, you will act as a key point of support for less experienced team members--providing guidance, sharing knowledge, and helping to foster their professional growth and development within the team.

Though this is a varied role, your key tasks will include:

Accurately maintaining and updating member records. Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations. Acting as a point of reference on technical issues and non-standard cases. Escalating complex technical queries and issues to the Team Leader and technical support team members. Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels. Working with the Principal Administrator and Team Leader to improve operational efficiencies. Managing annual and periodic scheme events. Coaching and assisting less experienced administrators develop their experience and confidence.

To enjoy and succeed in this role, you will have:

Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice. Experience with the use of Pensions Administration systems e.g. UPM or similar. Experience in client care or customer services, with the ability to liaise with clients effectively and confidently over the telephone. The ability to juggle multiple tasks and plan and organise your workload effectively. Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues. The ability to work well as part of a team and lead by example, including aiding in the coaching and development of junior colleagues across the firm.

Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

Please note that as part of the recruitment process for this opportunity, candidates will be expected to complete a Pensions Knowledge test.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support. We would also love to hear about other knowledge and experience you may have that is not listed but could be of interest.

In addition to a competitive salary and access to our profit share scheme, we offer:

A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs. ?A collaborative and encouraging work environment where your thinking and ideas are encouraged. On site mental health and wellbeing assistance. A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire. Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday. Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments - with the expectation of two 'in-office' days per week. A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.


We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.


That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.


For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.