Job Description

Senior Pensions Administrator
Location: Birmingham
Employment Type: Permanent, Full Time
Grade: Consultant
Hybrid
REQ002886
About XPS Group:
XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role:
Our Pensions Administration business continues to grow, and we are now looking for an experienced Senior Pensions Administrator to join our vibrant Birmingham office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in Defined Benefit (DB) pension administration, able to perform manual calculations and able to check the work of less experienced pensions administrators.
Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.
Key Responsibilities:

• Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Maintaining a client focused approach, able to develop trusting and credible partnerships with clients both face to face and via the telephone.
• Overseeing the management of monthly and annual processes on the team. Ensuring processes are fully monitored and completed in line with customer and legislation requirements.
• Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met
• Ensuring standard documentation is scheme specific and incorporating them into existing procedures.
• Where appropriate participating in client meetings.
• Handling complex pensions queries.
• Sign out non-standard letters in response to client and member queries.
• Updating relevant pension administration databases and systems.
• Performing manual benefits calculations.
• Helping identify any training needs across the team and assisting with developing and mentoring team members.
• Supporting, motivating and coaching colleagues to the benefit of the team and wider Company.

• Managing ad hoc projects and exercises.
• Acting as a key member of the pensions administration team, providing support to the assigned team leader.

• Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issue management.
• Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
• Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff
• Working closely with other departments/teams both internal and external to the Company to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support.

Ensuring the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets.
Your Profile:
Essential:

• Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in and transfers out.
• Experience of current pensions legislation and framework.
• Able to perform complex calculations and checking work of junior colleagues.
• IT proficient, in particular Microsoft Word, Excel & Outlook.
• Confident communicator and problem solver.
• Self-motivated and enthusiastic approach to work, in particular taking responsibility for personal and technical continuous professional development.
• An eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
• Able to see projects/tasks through to completion within given timescales.
• Great interpersonal and organisational skills.

Qualifications:

• Maths and English GCSE grade 4/C or equivalent.

What We Offer:
Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How to Apply:
Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement:
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who are we:
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