Job Description

Kelleher Group Maintenance (KGM)

is a growing M&E, Gas, and Specialist Works Contractor with a tailored, client-first approach to building maintenance. With nearly 50 years of industry experience, KGM has a strong track record of delivering high-quality results. Our culture is rooted in safety, service excellence, and environmental responsibility.

We are now seeking an experienced and proactive

Senior Planner/Scheduler

to join our team and take ownership of planning and scheduling both reactive and planned maintenance works across a diverse housing portfolio. You'll play a key role in managing engineer workload, ensuring compliance with SLAs, and delivering an exceptional customer experience--particularly to our clients in the housing association sector.

Key Responsibilities:

As Senior Planner/Scheduler, you will:

Manage daily scheduling of reactive and planned maintenance works across various addresses. Prioritise jobs based on urgency, location, resource availability, and client expectations. Allocate work to engineers and subcontractors, maximising efficiency through route and workload planning. Liaise with internal departments, field engineers, subcontractors, and client stakeholders to ensure smooth delivery. Track job progress, ensuring updates are logged in real-time in relevant systems (CAFM/CRM). Respond promptly to incoming enquiries from clients and residents via phone and email. Maintain exceptional customer service and communication, ensuring expectations are set and managed throughout the job lifecycle. Generate reports on KPIs, completion rates, open jobs, and performance metrics. Manage job closures, including engineer job sheets, client databases, and costings. Lead and mentor junior planners and support administrative team members. Coordinate emergency works and high-priority responses, ensuring fast, effective scheduling. Attend client meetings and prepare accurate minutes and follow-up actions. Handle customer complaints with professionalism and urgency. Raise and manage purchase orders for materials, ensuring jobs can be completed without delay.

About You:

We're looking for someone who thrives in a fast-paced, service-driven environment and takes pride in organisation and clear communication.

Essential Skills & Experience:

3+ years' experience in planning/scheduling within reactive maintenance, construction, or FM. Senior Management experience and Director reporting Strong telephone manner, able to manage multiple incoming contacts professionally. Proficient in using scheduling and CRM systems. Excellent organisational and time management skills with strong attention to detail. Proficient in Microsoft Excel, including spreadsheet management and formulas. Experience coordinating engineers and subcontractors across multiple sites. Confident handling complaints and communicating with a wide range of stakeholders. Able to work under pressure, prioritise workload, and use initiative effectively.
Job Type: Full-time

Pay: 30,000.00-38,000.00 per year

Benefits:

Additional leave Company pension Free parking On-site parking
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

Planning/Scheduling: 3 years (required)
Work Location: In person