Job Description

Job Title:

Senior Portfolio handler

Reports To:

HR/Compliance Office Manager

Location:

Wimbledon

Contract Type:

Permanent, Full-time.

About the Company:

Snowik is a family-run business, providing top-quality property maintenance and building services for over 20 years.

We have built a strong reputation for retaining both our staff and our clients. Our philosophy is simple: to recruit the right people, support them in their careers, and deliver an exceptional level of workmanship and customer service.

We are proud of our long-standing client relationships and our team culture, which reflects reliability, professionalism, and dedication to quality.

What we can offer:

Salary

- 26,000-34,000 dependant on experience

.

28 Days Annual Leave- Inclusive of bank holidays

Birthday Leave

- Enjoy one additional paid day off each year for your birthday.

Annual Leave Accrual

- Earn one extra day of annual leave for every year of service, up to six additional days after six years.

Wellbeing Day

- Celebrate your 10-year anniversary with a one-off paid wellbeing day.

Buying Extra Leave

- Purchase up to two additional days of annual leave per year (deducted via payroll).

Growth and development

Christmas Closure

- The office will close for the week between Christmas and New Year. This will normally be unpaid, but you may use annual leave or, if preferred, arrange to work from the office.

Job Purpose Summary:

To work as part of the scheduling team, coordinating and scheduling maintenance and repair works for residential and commercial clients. This includes managing each job from initial booking through to completion, ensuring any issues are handled promptly and professionally.

Key Responsibilities:

Opening jobs and loading it on to the system software.

Speaking to clients and booking in appointments for maintenance issues and project work.

Organising engineer's diaries in logistical manner to provide complete instructions for the job.

To answer phone calls and respond to emails from clients within reasonable time frame according to service level agreement.

Taking ownership and handling the communication on job from start to finish.

Updating clients on jobs in progress and delays on the jobs.

Updating residents if we will be late to a job or early.

Developing an understanding of rotating and moving the diary over (logistics of bookings).

Gaining knowledge of prioritising jobs and adapting and controlling the engineer's directions in the road.

Essential Requirements:

This role will benefit someone who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The ideal candidate will have a strongunderstanding of London postcodes and excellent logistical planning skills.

To join the Snowik team, you must have:

A current

DBS check

(or willingness to obtain one).

Excellent customer service skills

, with the ability to handle challenging situations professionally and calmly.

Strong telephone and communication skills

, with a professional and courteous manner.

Effective time management

, with the ability to work to tight deadlines.

Strong organisational skills

, with the ability to prioritise tasks and manage workloads efficiently.

Resilience under pressure

and the ability to remain composed in a busy environment.

Accountability

for tasks from start to completion, demonstrating ownership and attention to detail. A proven track record of being

punctual, reliable, and responsible

in your work.

Why Snowik?

At Snowik, we don't just hire staff -- we build careers. Many of our engineers have been with us long-term because we invest in our people and value the work they do. If you're looking for a company where you'll be supported, respected, and part of a genuine team, then Snowik is the place for you.

Apply Now

If you're a skilled engineer looking for your next opportunity, we'd love to hear from you.

Send your CV and a short cover note to admin@snowik.co.uk

Start your journey with Snowik today -- where great people build lasting careers.

Job Types: Full-time, Permanent

Pay: 26,000.00-34,000.00 per year

Work Location: In person