Job Description

Details

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Reference number

426620

Salary

47,895 - 62,699
National 47,895-58,519


London 50,748-62,699. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Grade 7
Level 2b

Contract type

Fixed term

Length of employment

2 years

Business area

OFGEM - Eserve - Digital Delivery team

Type of role

Digital

Information Technology

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

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Job summary

At Ofgem, we're transforming the foundations of our digital infrastructure. The Legacy Upgrade Project is a strategic initiative focused on modernising and securing the platforms that support several critical schemes within Digital Delivery. We're upgrading legacy systems to ensure resilience, compliance, and long-term sustainability. We're now looking for a Senior Product Manager to lead this transformation; someone who can shape a robust, future-ready platform, drive strategic decisions and collaborate across multidisciplinary teams to deliver meaningful impact.


Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.



This is an exciting opportunity for a seasoned Product Manager to join a dynamic team responsible for managing the suite of products that facilitate the government's support schemes. In a fast-paced environment utilizing agile methodology, your ability to deliver swiftly and effectively will be crucial. As an integral member of an innovative and collaborative team, you will be empowered to make key decisions and work alongside colleagues from diverse backgrounds and expertise to ensure the products meet specified needs. This role offers exposure to multiple teams and the chance to collaborate with a variety of stakeholders, enabling you to shape Ofgem's digital journey and gain valuable insights into the broader energy sector.


We are seeking a highly experienced individual in Agile development and product management who can lead effectively and manage diverse stakeholder expectations. The ideal candidate should demonstrate exceptional Organisational skills, a strong ability to prioritise tasks, and the capability to address complex challenges. This role involves working on a Legacy Upgrade Project, which demands bridging the gap between old and new systems while balancing technological constraints. Responsibilities include overseeing various testing strategies such as integration, regression, and end-to-end testing, as well as supporting the creation of updated system documentation, business value, and user requirements.


The success of the Legacy Upgrade Project hinges on the Product Manager's unique blend of technical expertise, strategic vision, and superior communication skills. Upgrading legacy systems is one of the most challenging and crucial tasks in the technology sector. The Product Manager's pivotal role requires balancing technological constraints with business value and user needs to achieve successful outcomes.


We have a critical purpose to deliver best-in-class regulatory solutions that support our industry. By leading this transformation, you'll help ensure Ofgem meets its statutory obligations.

Job description

Key Responsibilities

Own the product strategy and long term vision. Manage and prioritise the product backlogs. Key liaison between the business and IT teams. Change request management and cost/benefit analysis to ensure value for money. Contribution to requirements gathering, including review and sign-off. Plan and communicate system cut-overs, business process changes, and user training. Ensure comprehensive support during and after go-live. Optimise the value of development work undertaken and ensure all colleagues have sufficient understanding of product backlog items. Drive decisions based on data and insight model by defining and monitor KPIs for performance, reliability, and user satisfaction to ensure upgrade objectives are achieved. Establish and maintain strong stakeholder relationships both internally and externally, communicating the vision and roadmap regularly. Provide final approval for developed functionality with business sign-off. Produce and/or contribute to a range of documentation that may include presentations, briefings, business cases, roadmap. Lead the planning execution and management or User Acceptance testing activities Share knowledge and good practice. Support the Principal Product/Solution Owner.

Key Outputs and Deliverables

High quality products which are fit for purpose. Provision of assurance that products deliver functional, legislative and security needs. Tracked and recorded user needs and functionality requirements. Prioritised product backlogs. Clear roadmaps. Clear testing plans and fully documented testing scenarios. Progress reports for senior management. Takes ownership and actively pursues personal growth by identifying development opportunities during regular performance discussions.

Person specification

Essential Criteria

Experience in modernisation initiatives by leveraging deep legacy system insight, strategic alignment to drive scalable, compliant, and interoperable solutions with robust data integrity and effective knowledge transfer. (Lead criteria) Experience of working in an Agile development environment, and knowledge software development life cycles. Process/ dependency mapping skills and the ability to interpret business requirements to ensure systems are fit for purpose. Proven organisational skills, the ability to proactively prioritise, plan and schedule complex tasks and demonstrate effective problem-solving skills. Experience in planning, executing and managing User Acceptance Testing activities. Extensive experience working collaboratively with diverse colleagues, including the prioritisation and management of stakeholders' expectations.

Desirable Criteria

Formal Agile or Product Manager qualifications, or Product Manager experience. Knowledge of energy industry and renewable energy or energy efficiency support schemes.

Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Changing and Improving Delivering at Pace

Benefits

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Alongside your salary of 47,895, OFGEM contributes 13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.


The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.


Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [

https://www.cifas.org.uk/fpn

].



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Jamie Wright Email : recruitment@ofgem.gov.uk
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Recruitment team

Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.




In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.