Job Description

We are Creditspring, a new way of borrowing that focuses on its members and provides them with safe and efficient short-term financial products.

We're a fast-growing FCA-regulated consumer credit company. We have members, not customers and we take a lot of pride in that!


As one of the UK's only subscription finance company in the market, we truly have a unique value proposition. Our mission is very clear; to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK to be able to better manage their finances and steer them away from high-cost, unregulated credit options.

About the role

This role will lead the Member Experience & Lending Operations portfolio, setting strategic direction, aligning priorities with Creditspring's vision, and delivering a seamless, compliant, and valuable product experiences. You will drive engagement, retention, and feature adoption while improving operational efficiency. As this role reports into our CPO, you will act as a senior leader influencing company-wide strategy, fostering cross-functional collaboration and developing high-performing teams.

Responsibilities

Define and own the strategic roadmap for the member experience and lending operations portfolio. Manage the full product portfolio to maximise member engagement, adoption, and lifetime value. Make strategic trade-off decisions across initiatives to deliver the greatest impact. Drive operational improvements that strengthen compliance, efficiency, and member outcomes. Lead and mentor product managers, building capability and fostering career growth. Continuously refine team processes to improve delivery efficiency and quality. Ensure effective use of data and insights to guide priorities, uncover opportunities, and build investment cases. Build strong stakeholder relationships across the organisation to maintain alignment and prevent delivery risks. Represent your team's work at senior leadership level, securing buy-in and visibility for key initiatives.

What you'll need to succeed

Significant experience in senior product leadership roles, ideally in fintech, lending, or regulated industries. Experience building and managing high performing teams with a passion for the impact that effective people leadership has. Proven ability to set and execute strategic priorities that align with company vision. Track record of leading cross-functional teams and managing complex product portfolios. Strong understanding of compliance-sensitive product development and regulated customer journeys. Experience in driving operational improvements that balance user experience, risk, and efficiency.


Don't meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn't fit perfectly but this role excites you, we'd love for you to apply. We're committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.



Please note that the People Team is contactable only via people@creditspring.co. Unsolicited emails to other team members will not be actioned