Job Description

Senior Product Manager
Salary: 75-80K per annum depending on experience, plus company benefits
Contract: Permanent, full time
Shifts: 37.5 hours per week worked Mon-Fri 9am-5:30pm with a 1-hour unpaid lunch
Work model: Remote (Must be able to attend client sites in Central London and Norwich when required)
Williams Lea and TSO seek a Senior Product Manager to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
TSO provides regulatory and standards publishing and technology solutions for regulators and organisations that set rules and industry adopted standards. Our brand and solutions are recognised by regulators and public sector bodies across the UK and overseas. We are recognised for ground-breaking innovation and our long heritage of service and no fail delivery. Our solutions enable our clients to manage their authoritative information so that it is structured, accurate and up to date and make it easier to use and understand.
Job Purpose
As Senior Product Manager, you'll play a pivotal role in driving digital transformation through the design and delivery of impactful products and programmes for a major public sector client, supporting their role in publishing authoritative public information in the UK.
This is a high-impact, hands-on position where you'll help shape the future of how essential public records accessible through modern digital services. You'll also contribute to a complex, multi-year contract spanning five core objectives and seven strategic workstreams, each grounded in product-led initiatives.
Working closely with the Senior Account Director, you'll translate strategic goals into actionable product roadmaps, lead cross-functional delivery, and ensure alignment with client needs and wider public sector priorities. The role calls for strong leadership, excellent organisation, and the ability to manage multiple timelines and stakeholders with both confidence and empathy.
You'll also be expected to take a hands-on approach--shaping briefs and proposals, coordinating cross-functional teams, managing risks, and championing delivery excellence across technology, design, content, and operations.
Key Responsibilities
1. Strategic Programme and Project Planning
Lead a programme to deliver the transformation of digital services that achieves agreed strategic goals which reflect both internal and client strategic goals.
Translate strategic objectives into product roadmaps and defined workstreams.
Work across functional teams in the early stages of idea development to make sure that new proposals align with the strategic roadmap and can realistically be delivered within constraints (e.g. time, budget, technical capability.
2. Governance, Timelines & Risk Management
Own and maintain the master delivery roadmap and integrated project timelines.
Track and report weekly, monthly, and quarterly on performance metrics, progress against milestones, and contract compliance.
Maintain risk and issue logs; lead remediation planning and embed RAG status reviews and structured delivery cycles.
3. Stakeholder Engagement & Cross-functional Coordination
Under the leadership of the Group Account Director, act as the senior liaison between internal teams, ensuring clarity and consistency across all communications.
Coordinate with product, technology, operations, sales, content, and marketing teams to align around shared goals.
Lead key meetings such as project kick-offs, strategic reviews, and milestone assessments.
4. Delivery Operations & Execution
Create detailed project plans and ensure successful delivery across phases (design, build, test, release, transition to BAU).
Champion delivery best practices and educate teams on scope, objectives, and success criteria.
Manage seamless handoffs and delivery transitions, minimising service disruption and quality risks.
5. Quality Assurance & Documentation
Ensure all project documentation is accurate, consistent, and contractually compliant.
Develop and maintain templates, tools, and knowledge-sharing resources to support efficient delivery.
Establish robust documentation and training processes for new services/products entering live operation.
6. Communication & Reporting
Produce and support internal and external reporting including delivery dashboards, governance papers, annual reviews, and strategic plans.
Represent the delivery function at client governance boards and internal strategic meetings.
Skills & Competencies
Proven experience in programme delivery and product development, ideally in the digital or public sector space.
Strong understanding of project and product lifecycles, including Agile, Waterfall, and hybrid methodologies.
Outstanding stakeholder management and communication skills.
Ability to manage complex interdependencies across multi-disciplinary teams.
Strong analytical and problem-solving capabilities, with a focus on risk mitigation and performance tracking.
Comfortable working in fast-paced, evolving environments with competing priorities.
Skilled in producing executive-level reports and supporting governance documentation.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
View our Privacy Notice