Job Description

Some careers shine brighter than others.



If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


The Client Onboarding and Client Change function is a cross-product function within Market & Securities Services (MSS). The team focuses on client changes and client transitions. The function ensures collaboration across the different teams that need to be part of the process to onboard clients and deliver Client Change into Securities Services.



The Senior Project Manager for Client Onboarding will work closely with the Regional Head for Client Onboarding will be responsible for managing projects that translate a sales mandate / new business opportunity, into an operational client account through end-to-end management of the onboarding process in EMEA

In this role you will

Drive the successful delivery, providing end-end project leadership, planning and collaboration with internal and external stakeholders, and post implementation support for client onboarding activities Face off to clients ensuring a consistent client experience for all locations Create and maintain detailed and pragmatic project plans including identification of the critical path for complex changes Ensure an effective and appropriate project governance structure is in place and applied Proactively challenge the status of risks / issues to ensure the appropriate mitigation / remedial plans are in place Identify, capture, understand, communicate and regularly assess the major risk and issues associated with key deliverables in line with the governance structure Identify, understand and manage the inter-dependencies of changes both internally and externally Proactively manage changes to scope of deliveries, identify potential crisis, and devise contingency plans

To be successful, you should meet the following requirements

Extensive experience in the Finance and Banking industry environment (e.g., Asset Mgmt., Hedge Fund, Fund administrator, brokerage house, custodian, investment bank, Insurance sector etc.) together with business project management experience Prince 2 or PMP certified preferred Ability to manage ambiguity and work to bring clarity by effectively engaging clients or partners Excellent attention to detail, with ability to communicate to different levels of audience Knowledge of Custody or Funds business or Broker Dealer or Asset Owner & Managers (AOM) for Settlements, or Asset Services is highly desirable but not essential for this role Experience in client facing communication. Strong written and verbal communication skills in English Excellent project management, organisational and time management skills. Ability to focus, mobilize a team to help attain an end goal Strong experience and proven track record that can be demonstrated in delivering complex business and IT system related changes Ability to work in a high-pressure environment, working in a matrix environment and delivering results Flexibility in approach, and the ability to show initiative and respond quickly to changing situations


This role is based in London



Opening up a world of opportunity



Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.


We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.


If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:


Email: hsbc.recruitment@hsbc.com


Telephone: +44 207 832 8500