Job Description

Description

CSM2, a specialist equipment manufacturer supplying maritime atmosphere control systems and support services has an exciting opportunity to join the In Service Support team.



The Senior Project Manager role manages projects of various size and scales of activity, teams, and functions within CMS2 to deliver exceptional support services. They also accountable for all In Service Support project deliveries This role is to lead, coach and develop the ISS Project Managers and ISS Engineers, with Support to the ISS Technical Manager, to deliver an exemplar support service across all customers by delivering to time, cost and quality support and services.

Key Responsibilities

Lead and coach a small team of ISS Project managers and ISS Engineers for the provision of support and contractual elements for the ISS business with revenue responsibility, accountable to the ISS Director. Accountable for all in service project activities, and related customer support reporting status of projects, orders and customer sat as required. Write and review all project proposals within ISS, ensuring scope, financial, commercial Assumption, Exclusions and Dependencies are in line with CMS2 company standards. Provide the line management of the ISS Project Managers & ISS Engineers within the ISS team. Support the ISS Technical Manager in Engineering requirements / tasks as needed. Manage matrix delivery resource - Engineering, Production, Supply Chain requirements Manage the UK MOD Support contract (approx. 50% FTE) Front to customers on project delivery schedules as required, supporting the ISS PMs. Working with the ISS Director and ISS Technical Manager support the development and implementation of effective in-service support strategies and plans in-line with the overall business strategy and contracts. Lead effective customer meetings identifying issue resolutions and improvements Manage customer escalations for issues and concerns and strive to continually improve Provide feedback to new design contracts with respect to Serviceability Ensure that robust contractual and project baselines, and effective control management is adopted to manage change effectively and deliver an appropriate level of business management reporting. Drive the ISS PM /PE to be proactive and work closely with Operations and production teams to ensure planning and delivery to customer requirements Promote best practice, support and develop team to maximize efficiency and effective delivery. Develop and manage Key Performance Indicators (KPI's), contract metrics, risk and opportunities, optimization and budget control. Customer management and reporting of availability and maintenance contracts Manage customer change requests arising from in-service requests through customer and internal change management process Identify risks to the contracts and work on the appropriate strategies for risk management. Monitor customer feedback and equipment performance to identify improvements Work with a broad stakeholder group across global prime contractors and users in the Defence Industry in order to provide effective stakeholder management.

General activities

Carry out any other ad-hoc duties as required to support the needs of the business. Carry out internal Business critical activities (i.e. Ops II Management / MRP /CRM) Provide a professional backup service for colleagues during peak times or during absence. Maintain continuous professional development to ensure knowledge is up to date. Act as an ambassador for the company in all interactions with customers and the public

Skills, Knowledge and Expertise

Essential

Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external. Demonstrable professional knowledge of working in a complex regulated engineering environment. Educated to Degree Level, ideally in Engineering / Manufacturing Proven track record of managing contracts/projects to Time Cost Quality Strong presentation skills, confident speaker and professionally presented. Attention to detail, forward planning and budgeting / financial knowledge. Working knowledge of risk and opportunity management and lessons learned processes. Commercial and business management awareness. Desirable Experience of working within the Defence Industry. Experience of managing a small team Marine / Shipbuilding / Ship Repair / OEM background highly advantageous. Understanding of Matrix Management. Previous experience of an ERP/MRP system. Knowledge of ISO9001 or a similar QMS. Knowledge of UK Health & safety legislation (IOSH). Experience within a lean manufacturing environment. Role travel requirements The duties of this appointment relate to the UK but you may be required to travel when required by the Company. It is not envisaged that you shall be required to work outside the UK for more than one month.

Other requirements

Candidates must have an existing right to live and work in the UK

Candidates must have passed UK security clearance to Security Check level or be able to obtain this level. This normally requires 5 years residence in the UK.

About CMS2

Managing the critical atmosphere on submarines and other key applications for over 60 years, CMS2, previously known as TPG Maritime, is a leading provider of atmosphere management solutions and critical systems engineering. We specialize in designing, developing, manufacturing, and supporting atmosphere management systems to ensure optimal conditions for life support. With a dedicated team of specialists and cutting-edge tech facilities, we deliver top-notch life of system support for all our products. As part of the Science Group, we are committed to innovation and excellence, collaborating with sister companies like Sagentia Innovation and Osprey. Connect with us to explore how our expertise in critical maritime systems can benefit your operations. At CMS2, we prioritize quality, reliability, and customer satisfaction above all.