Job Description

SHW

is an independent multi-disciplined property real estate advisory business. With eight offices across London and the South East, we serve our clients across the UK, providing the right answers to their property needs and making property work for their benefit.

Job Purpose

To manage a portfolio of residential apartment blocks, predominantly in Sussex and Surrey.

You will be based in SHW's Crawley/Gatwick office, as part of our expanding South Coast Block Management Department, and will be reporting direct to clients and to the Head of the South Coast Block Management department who oversees block management services from our Brighton, East Sussex, and Crawley/Gatwick offices.

The post holder will also be responsible for enhancing client relationships by referring other SHW services where appropriate.

Key Responsibilities

Duties will include the full range of residential property management services to clients including:

Overall responsibility for providing management service on the portfolio in accordance with statute, RICS and ARMA codes of practice, the lease terms, SHW's quality assurance procedures and the Management Agreement Renewing appropriate insurance policies and liaison with the brokers and loss adjusters in the event of claims Take responsibility for Heath & Safety in respect of your portfolio, and make appropriate and timely recommendations to clients Undertaking site visits and inspections as per the Management Agreement and when further inspection is necessary To ensure compliance with the service charge provisions of leases To produce draft service charge budgets for client approval, with multiple-schedules where applicable and to ensure appropriate allocations for expenditure Production of year end accounting services in good time, in co-ordination with our Property Management Accounts Department and external accountant Be aware of the limitations of the lease and make appropriate recommendations to clients in good time so that sufficient funds are available at all times Maintain awareness of lessees' debts and co-ordinate internal actions with SHW's Credit Control Department, and with your line manage consider when to recommend the appointment of solicitors for recovery action Ensuring a good level of customer care is provided to clients and lessees General property management advice and Landlord & Tenant Act advice Attendance at client meetings and regular formal and informal client liaison and reporting Where above a threshold agreed with the client, to obtain more than one quote for works and to report these to the client with recommendation Supervision and re-tendering of maintenance contracts with particular emphasis on performance and value for money Compliance with section 20 procedures and co-ordination of major works Co-ordination with SHW's Building Consultancy Division and/or external consultants Co-ordination with SHW's Company Secretariat Department Supervision of any on-site staff Be familiar with the Management Agreements, the extent of the appointed role and when additional fees are chargeable Oversee and maintain income levels on the portfolio and assist with new business enquiries Assist head of department with annual and half yearly budgetary reviews Provide support to the wider team Seek to enhance client relationships by referring other SHW services when appropriate Participate in departmental strategy and service standard delivery

Person specification, knowledge, skills, and experience required:

A minimum of three years of Residential Block Management experience IRPM qualification desirable Well organised team player with the ability to prioritise a varied and growing workload Ability to use own initiative Patient and empathetic, whilst clear of the extent of the role defined by the Management Agreement A good confident communicator Ability to build a relationship of trust with colleagues, clients, leaseholders and contractors Willingness to develop a career at SHW with a view to taking on further responsibilities and promotion in the future Able to visit sites to meet clients and tenant is essential Working knowledge of Qube is preferred
Job Types: Full-time, Permanent

Pay: 35,000.00-37,500.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Life insurance Referral programme Sick pay
Experience:

Residential Block Management: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person