Job Description

Job Title:

Senior Property Manager

Location: Mossley Hill, Liverpool

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Hours:

Monday to Friday 9:00 am to 5.30 pm, 1 in 2 Saturdays 9.30 am to 4:00 pm

Salary

: 30,000, Plus Pooled Commission

Job Summary and Key Responsibilities:

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Reporting to the Branch Lettings Manager, Move Residential are seeking a Senior Property Manager to join our dedicated and dynamic team based in Allerton. As an Senior Property Manager, experience is essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with enquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.

Duties will include:

Overseeing the Property Management department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels. Hold regular team meetings Responding promptly and effectively to internal and external complaints. Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords' management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks. Organising for remedial works to be completed on a timely basis. Advising landlords/managing agents of want of repairs. Obtaining estimates, issuing works orders, and chasing invoices. Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants. Conduct End of Tenancy Reports, advising landlords and tenants of charges on tenants' deposit for cleaning, repairs, or replacements. Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held. Advising utility companies of tenancy changes and of meter readings at the end of the tenancies. Liaising closely with all departments. Responding immediately to any lack of security or essential services or any danger to tenants or the public associated with landlords' property. Serving appropriate notices, where the landlord or tenant wishes to end a tenancy. Dealing with landlord statement queries. Dealing with extensions and renewals. Achieving and maintaining relevant industry qualifications.

Skills required:

Minimum of 3 years' experience

within residential

Property Management

at a Senior/Property Manger position or higher Have received a Pass grade in ARLA/Propertymark Level 3 qualification in Lettings and Property Management (Preferred) Be passionate about delivering exceptional customer service Have experience of supporting staff development Have strong organisational and time management skills Have the ability to work under pressure and towards deadlines Have strong communication skills and confidence in building rapport with a variety of stakeholders
A full UK driving license.

Job Type: Full-time

Pay: From 30,000.00 per year

Work Location: In person

Reference ID: Senior Property Manager