Job Description

Your Day-to-Day

Manage a portfolio of 100 residential AST properties Handle daily repairs, maintenance, and landlord/tenant queries Conduct regular property inspections Manage deposit returns in line with legal guidelines Issue Section 21 and Section 8 notices as needed Work closely with progressors to ensure all pre-tenancy conditions and repairs are fulfilled Cover colleagues during annual leave Handle council tax queries for vacant or managed properties

Note:

This role excludes rent arrears, service charges, ground rent, and utilities.

Additional Responsibilities

Support the team with more complex issues where needed Assist the

Head of Property Management

with staff training and implementing new procedures Help facilitate team meetings and quarterly departmental events Act as the next point of escalation for initial complaints, reporting outcomes to the Head of Property Management Support weekly team meetings and one-to-one sessions with team members alongside the Head of Property Management

What We're Looking For

4+ years' hands-on AST property management experience Excellent customer service and organisational skills Strong telephone manner and written communication Resilient, solution-oriented, and calm under pressure Ability to commute to Westminster reliably Team player with a positive, can-do attitude

Bonus Points If You Have

Experience with

Alto

or

Reapit

Familiarity with

Fixflo

Background in a boutique property company

ARLA qualification

(or working towards it)

What's In It For You

35,000 - 40,000 salary (based on experience) 1 WFH day per week (increases to 2 after probation)

Birthday off

Dress-down Fridays

& early 5:00 PM finish

Free lunch

of your choice on the last Friday of every month

Quarterly 500 bonus

based on positive customer reviews 20 days holiday + bank holidays (+1 extra day per year of service)

No weekend work

Job Type: Full-time

Pay: 28,000.00-38,000.00 per year

Benefits:

Company pension On-site parking Work from home
Work Location: Hybrid remote in London SW1P