Job Description

Our client is a is an established and thriving business in the heart of Portsmouth.

A leading property services company, with a long-standing reputation for excellence in residential and mixed-use estate management, they work with Freeholders, Resident Management Companies (RMCs), and Right to Manage (RTM) clients to deliver a professional, reliable and personable service.

Due to significant growth they are looking for an experienced and successful Senior Property Manager to join their team.

What are we looking for?

The Senior Property Manager should have experience in residential block management and want to take the next step in their career with a supportive and knowledgeable team. This is a fantastic opportunity to build skills and grow your career.

As Senior Property Manager you will bring extensive experience in residential block management and ideally be IRPM qualified (or close to qualifying). It's a varied, hands-on role managing a portfolio of properties, liaising directly with clients, contractors, leaseholders, and colleagues across the business. You'll be responsible for all aspects of day-to-day management, from site inspections and maintenance planning to financial oversight and resident engagement. As well as performing all the duties of a Property Manager you will be involved in planning the departments activities, supervising Property Managers and evaluating the department's performance. The role is the ideal stepping stone to a career in Management.

The role has core hours of Monday to Friday, 9:00 am - 5:00 pm (35 hours per week), however flexibility is essential, as some meetings with clients or residents may take place in the evening.

What will you be doing?

Providing a professional, responsive service to landlords, leaseholders, and resident groups, fostering a strong culture of customer care. Preparing and issuing service charge budgets, reviewing draft accounts, and liaising with the accounts team to ensure financial transparency and accuracy. Conducting regular and emergency inspections, preparing reports, diagnosing basic defects, and organising appropriate remedial works or specialist investigations. Overseeing health and safety compliance, including arranging fire risk assessments and ensuring timely completion of any required actions. Specifying, tendering, and appointing contractors for cyclical maintenance and service agreements; managing delivery of major works in line with Section 20 legislation in collaboration with surveyors and the Major Works Co-Ordinator. Interpreting and enforcing lease covenants, supporting leaseholder queries, and issuing licenses for alterations in line with client instructions. Attending AGMs, residents' meetings, and client consultations, providing regular updates and detailed progress reports to the Head of Department. Developing long-term maintenance plans and identifying capital expenditure requirements, with support from surveyors where needed. Supporting administrators with leaseholder queries and acting as line manager for on-site caretakers and scheme managers. Identifying opportunities to cross-sell company services, support new business acquisition, and contribute to departmental income generation. Providing accurate pre-contract management details to support legal enquiries and maintaining up-to-date records across systems. Supervising the activities of the Property Management team ensuring that actions are on track and deadlines are achieved.

What we're looking for:

A strong track record in managing leasehold residential and mixed-use properties, with a hands-on approach to both day-to-day operations and long-term planning. IRPM qualified (or close to qualified), with a willingness to continue professional training and development. A commitment to excellent client service, with the ability to build rapport and manage relationships across leaseholders, freeholders, and contractors. A good understanding of building construction, repair techniques, and cyclical maintenance practices. Familiarity with relevant legislation, including the Landlord and Tenant Acts (1985 & 1987) and the Commonhold and Leasehold Reform Act 2002 (CALRA). Clear, confident written and verbal communication, with a professional telephone manner and the ability to communicate effectively at all levels. Comfortable using Microsoft Office (particularly Excel and Word), email, and property management systems such as QUBE. Able to read, interpret, and apply lease clauses, particularly those related to repair and maintenance responsibilities. A collaborative attitude and willingness to support colleagues across departments.

Why join us?

A supportive team with an open, collaborative working culture Real opportunity to make your mark and contribute to business growth Continuous professional and management development support A varied and interesting portfolio Regular team meetings, open communication, and a strong sense of purpose

Interested?

If you're looking to join a company where your work is valued, your knowledge is respected, and your progression is supported, apply now with your CV and a short cover letter.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension
Ability to commute/relocate:

Portsmouth PO2 0BQ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person