Job Description

Job Title:

Senior Quality Assurance Associate

Location:

Remote (with quarterly travel to Head Office for team meetings)

Brand:

LRG

Salary

: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary

and key responsibilities

Key Responsibilities:

Provide administrative support to the Quality Assurance Manager and Head of Quality and Customer Care. Assist the Quality Assurance Manager in identifying and managing risks across the Group. Act as the first point of contact for the team in the Quality Assurance Manager's absence, offering guidance, training, and support as required. Support the organisation and coordination of daily and weekly team tasks. Conduct weekly audits to ensure branches meet legal and industry requirements, including gas and electrical safety compliance. Complete regular monitoring of company protocol adherence, including Tenancy Deposit Audits, EPC compliance, and other audits as required. Provide daily legislative guidance to branches via the Quality Assurance helpline. Maintain and update memberships for The Property Ombudsman, Rent Smart Wales, and Propertymark, including adding/removing members and conducting bi-monthly audits. Keep Quality Assurance documents on the intranet current and accurate. Stay up to date with legislative changes and ensure relevant teams are informed. Maintain a thorough working knowledge of LRG's systems, procedures, and business variations. Keep abreast of industry legislation and regulatory updates.

What are we looking for:

Extensive background in the lettings industry. Propertymark Level 3 qualification (or currently working towards it). Excellent attention to detail and clear, professional communication skills. Strong reporting skills, with the ability to extract and present meaningful data in Excel. Solid administrative experience and a structured approach to work. Confident problem-solver, capable of handling general legal enquiries from branch staff. Collaborative team player. Proficient in Microsoft Office applications

What we can offer you:

Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment

Benefits:

Competitive base salary Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.