Job Description

Company Overview

AK Industries is a technical injection moulding company, based on the Rotherwas in Hereford. Accredited to ISO 9001 ISO 13485, ISO14001 and ISO 45001 - quality underpins everything that we do.

We are family friendly, and offer flexi-time, enhanced benefits such as private health insurance, life assurance and enhanced sick/family leave.

37.5 hours per week - core hours 9:30am-12pm / 2pm-4pm Mon-Thurs and 9:30am-12pm / 1pm-2pm Friday).

Summary

Working as part of the Operations team within AKI, leading on quality, ensuring the quality KPI's are met and CI goals achieved, overseeing a team of Shift Quality Controllers. Reporting to the Operations & SHEQ Director, ensuring the products we ship?to our customers meet our?customers'?expectations, through effective and efficient issue investigation and resolution; and supporting the implementation and continuous improvement of clear procedures which are reflected in our Quality Management System (QMS), Health and Safety Management System (OMS) & Environmental Management System (EMS).

Be an active member of the Operations Team, participating in management meetings and working with operation team peers to achieve quality related KPI targets and CI goals on a monthly basis. Supporting new product introduction (NPI) and daily production quality management identifying the suitability of products against t customer specification. Build and manage customer relationships, ensuring that we provide outstanding customer service at all times; owning, investigating and responding to customer queries and complaints in a timely manner and documenting progress using this appropriate tools. Introduction and management of 5S in the key main areas of the business, Weld room, Assembly, QC, Technical, Maintenance and Toolroom. Working with the respective management team members to implement and enforce effective 5S solutions in each area. Managing the customer service emails to ensure all customer enquiries for production related quality concerns are responded to within one working hour from receipt and resolved fully as quickly as is possible. Owning quality?concerns?from cradle to grave; including, but not limited to monitoring, measurement and reporting of non-conformance performance; disposition; concession preparation and submission; designing rework methods; initiation of investigation, following this through to conclusion with the customer using the appropriate CCCR & 8D documentation. Ensuring all components we receive from third parties meets our own quality?standards in line with QMSR081 inspection criteria, certification requirements and raising advisory notices to suppliers where issues arise. Working with internal stakeholders, supporting the returns process, ensuring that all returns are validated and processed in line with Company RMA procedure, issuing credit notes where required and managing stock reallocation and or rework where appropriate. Review and look to continuously improve current quality check procedures and ensure they are fit for purpose and are commercially efficient for the business. Manage the internal audit program and take control of the internal auditors to ensure coverage of the key procedures during each calendar year. Ensure that all procedures during a calendar year are checked for adherence against the latest top level standards of ISO 13485 & ISO 9001. Generate and control the Audit schedule and ensure that all NCRS raised are closed out within a reasonable time frame. Manage the audit team effectively to ensure that audits are carried out on time and effectively. Manage the inhouse 8D program to bring to fruition all live and outstanding 8D's. Manage & Support the 8D team leaders to bring their respective 8D projects to a successful close within a reasonable timeframe. Promote continuous improvement within the team, identifying new ways of working that will boost process efficiencies and process approval first time. Keep the relevant Quality registers up to date and accurate, include the customer concern matrix, re-work register, post-production scrap report, Audit schedule, NCR register and 8D register. Line Manage the Quality Controller team, undertaking competency assessments, and managing absence cover, with the skills to step down into the controller role and basic aspects (ISIR's on OGP) of the Metrologist role during emergency periods to support the business. Any other ad-hoc duty as required by the business, including supporting stock taking activities where required.
Standard Requirements (applies to all roles):

All individuals are expected to conduct their work in line with the ISO 13485 standards, the AKI Quality Policy, and the relevant Procedures (QSP) and PWI's relevant to their activities. All individuals are expected to be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility. All individuals are expected to maintain personal and professional development to meet the changing demands of the job and participate in appropriate learning and development activities. All individuals are expected to carry out their duties and responsibilities having regard to the company's commitment to providing a world class service. To promote equality and diversity and to treat everyone with fairness and dignity. Whilst be committed to the principles of Equality and Diversity. To recognise health and safety as a responsibility of every individual, to take reasonable care of oneself and others in the workplace and comply with policies, relevant legislation and any service specific procedures that may apply to the role.
Essential Skills & Experience

Proven experience of Production Quality Engineering in the manufacturing sector, preferably plastics. Experience of working to an ISO accreditation and managing the associated QMS Experience of undertaking internal audits to 9001 or 13485, or willingness to train Detailed understanding and experience of applying six sigma principles tools for problem solving Experience working in a fast paced environment with the ability to manage conflicting priorities Process orientated, with an eye for detail Experience of managing customer relations, including concessions.... Competent to read engineering drawings and measure components using metrological equipment Excellent customer service skills, with evidence of how relationships with external customers have been built and maintained Commercially savvy, making the right decision by balancing customer and business need Computer literate, including MS?Windows/Office Products and MRP systems Experience of undertaking root cause analysis on quality issues, and resolving them by putting corrective and preventative actions in place. Experience of supporting the introduction of new business and engineering changes into production from a Quality perspective Full UK driving license required to attend customer sites.
Desirable Skills & Experience:

Previous experience of working to ISO13485 Experience of?WinMan?(ERP) and ALS(Production Monitoring) systems Experienced internal auditor to 9001 or 13485 Member of ASQ or CQI Hold an engineering qualification such as HNC, HND or BEng Six Sigma?Greenbelt IOSH Managing Safely Qualification Previous supervisory experience
Job Types: Full-time, Permanent

Pay: 33,000.00-45,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Flexitime Life insurance On-site parking Private medical insurance Sick pay Store discount Transport links
Schedule:

Monday to Friday
Ability to commute/relocate:

Hereford HR2 6JQ: reliably commute or plan to relocate before starting work (required)
Experience:

Quality Engineering: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Hereford HR2 6JQ (preferred)
Work Location: In person