Job Description

Senior Quality Manager
Central London Hybrid 2 days in office
xc2xa365,000 basic salary + circa xc2xa37,000 car allowance + excellent benefits
Facilities Management
Shirley Parsons are excited to have partnered exclusively with a leading Facilities management organisation who are looking appoint a Senior Quality Manager to their HSEQW division. This person will be responsible for Quality Assurance, implementing management systems and driving process improvements of the quality, health, safety and environmental management systems.
Senior Quality Manager Responsibilities:

• Lead the internal audit program and oversee customer satisfaction survey process to identify areas of improvement and opportunities that will help drive the business forward.
• Manage the Risk Register and risk management process and support the implementation of this across all operations, to drive robust processes to identify and mitigate risk.
• Provide support and advice to regional Operational teams, FM consultancy, FM24 Helpdesk and the global Exec team
• Coordinate annual and periodic Management Reviews of the Quality Management Systems aligned with ISO certifications.
• Manage updates to the internal business processes, Activity Guides and Templates.
• Creation and coordination of the annual audit / inspection schedule. Undertake audits in line with the schedule and create, train and mentor a team of cross-functional internal auditors
• Participate and assist leading external audits on behalf of business for ISO 9001, ISO 14001, ISO 45001 and ISO 27001; and others as applicable.
• Support central teams and Operational teams.

Senior Quality Manager Skills and Experience:

• ISO 9001 auditor / lead auditor qualification and strong experience with ISO 9001 quality management system
• Experience or knowledge of implementing or maintaining ISO 14001 / ISO 45001 (desirable)
• CQI member (desirable)
• Open to industry experience if working in a central function
• Quality Management 5+ years
• Excellent stakeholder communication and engagement skills
• Demonstrated process approach to problem solving and focus on continuous improvement
• Excellent computer skills including Microsoft Office suites and an ability to adapt to learn new non-Microsoft softwar

Vacancy Reference: PR/028180
Vacancy Owner: Jessica Plested | jessica.plested@shirleyparsons.com | (+44) 1296 611332 | (+44) 7725 258696