Job Description

Monkey Tree Holiday Park is a multi-award winning family run park known for its commitment to providing exceptional customer service. We are seeking a driven, confident and proactive

Senior Reception & Sales Advisor

to assist our Guest Experience Team here at Monkey Tree Holiday Park for the 2025 season. The ideal candidate will support operations to enhance the experience of our guests.

You will be providing an efficient and professional reception service, working to increase all bookings/sales and providing general administrative support.

This is offered on a Seasonal Contract until mid November 2025, with the potential to extend through Winter based on performance. Business hours for reception are 8am to 9pm in peak season from Monday to Sunday, which means flexibility is essential.

What you will be doing:

Proactively promote holiday homes, upgrades and additional services to enhance the guest experience. Greeting guests and checking them in and out of their accommodation. Providing first-rate, efficient, and flexible customer service. Answering all calls and emails promptly, adequately and in a polite manner. Dealing with all ad-hoc customer queries/complaints, escalating to management as necessary. Working towards sales targets set by your Manager. Completing all general administrative duties. Acting as the initial point of contact. Dealing with third party booking agents. Ensuring that all post/deliveries are sent on time. Providing support to other departments where necessary. Handling card payment transactions.

What we are looking for:

Infectious personality, warm and welcoming by nature. With a polite and friendly approach, with excellent oral/written communication skills. Proactive individual who is ahead of the game rather than reacting to needs of the park and its guests. Must work well under pressure, with the ability to use own initiative and problem solve. A target driven and sales orientated approach. Practical experience of working in a sales environment (desirable). Strong IT skills - Microsoft packages and booking system software. Excellent organisation skills, able to prioritise tasks as necessary. Strong team player. Flexible approach to working hours. Smart appearance and professional manner. Good sense of humour - essential!

Why work for us:

A dynamic and lively work environment Opportunity to develop and progress Training provided Competitive rates of pay Heavily discounted on site accommodation Part and full time hours available Discounted holiday bookings for family and friends Free staff WiFi and on site parking
Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: 13.75 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

10 hour shift 8 hour shift Day shift Holidays Weekend availability
Application question(s):

Please write a response to the below email.
Hello,
I am hoping you can help. I have a few questions before I make my booking with Monkey Tree Holiday Park.

Do you have a pool, is it indoor?
I like to exercise every morning; do you have a gym that I can use?
My children love craft activities, do you offer these? Can I add them to my booking?
Do you have pitches with a private bathroom included? What are they called?

Kind Regards,
Julie

Work Location: In person