Job Description

Repairs matter to residents, to homes, and to trust. We are looking to recruit an experienced Senior Repairs Coordinator who understands that great repairs are delivered through strong collaboration. Working closely with the customer service team and tradespeople, you will ensure every repair is handled efficiently, effectively and with the resident firmly at the centre, from first contact to final completion


If you have repairs and scheduling experience, we would love to hear from you!

About the role

Monitor and influence the end-to-end repairs process, ensuring jobs are raised, appointed, monitored and completed within target timescales Maintain close liaison with contractors, suppliers and internal teams to resolve access issues, delays, variations and follow-on works. Monitoring and reporting on repairs KPI's Ensure the repairs service meets all social housing consumer standards, particularly the Home Standard and Neighbourhood & Community Standard Deliver excellent customer service and manage the relationship with the resident/customer to reach an effective resolution to the repair request Allocate jobs to the most appropriate person using our internal repairs operatives to ensure first time fix is achieved. Line Management of the Repairs Administrator

About you

Experience in a coordinating/scheduling role would be preferable Excellent organisational skills with the ability to manage competing priorities Confident in using housing management/repairs systems and Microsoft Office Excellent telephone manner and customer service skills Ability to communicate effectively with residents to diagnose the repairs issue. Ability to scrutinise reports to aid service improvements Enjoy working with a team to deliver service excellence. You are tenacious inquisitive and solution focused

Interview dates: 12th & 13th January 2026

Job benefits

Equivalent to 22 days paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years' service (pro rata) Comprehensive and flexible induction provided and ongoing support Free enhanced DBS Check 45p mileage allowance (per mile) Cycle to Work Scheme Company Sick Pay - Linked to length of service Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.


Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.


The extensive range of our services means that people can stay with us however their needs may change.


We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.


As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.