Job Description

Description

Senior Reservations Assistant

Rate of pay 12.70 per hour Plus tips (paid weekly) Permanent contract 32hr week and based in our Head office in north cornwall,

Were looking for an experienced reservations assistant that has a minimum of two years' proven reservations experience to support the reservations manager and reservations supervisor in a busy reservations office.

Duties and Responsibilities

TEAM - inspires and motivates

Setting the tone for the team by leading by example. Sharing ideas and making suggestions to improve standards and procedures within the department. Supporting the team with queries. Being positive and curious in your approach to your ways of working. Communicating to the team any changes or updates.

CUSTOMER -

putting the customer at the heart of everything

In addition to taking reservations, leading group and third-party bookings for rooms and table by liaising between in house teams and the customers

Overseeing special events booking Reviewing and managing table availability


Actioning diary settings Supporting team training

Taking the lead with customer issues in the absence of the supervisor or manager. Having excellent knowledge of our rooms, restaurants, and cookery school Overseeing coverage of E-commerce queries Coordinating guest stays, offering additional services and packages, noting guest requests and preferences. Identifying and recognising VIP guests, Demonstrating excellent sales skills

FINANCIAL - commercially minded and maximising profits

Monitoring rates Supporting the businesses financial performance by ensuring maximum opportunities to grow revenue are available. Ensuring all maximum online availability. Supporting with restaurant and room weekly sales reports Sharing weekly financial information with the team to engage and motivate. Maximising occupancy for accommodation

benefits

staff discounts. You'll get discount in our restaurants, shops and online and discounted hotel stays and cookery courses. cookery courses. Brilliant tips. On top of your salary you'll earn tips, paid weekly into your bank. Holiday. You'll get 28 days paid holiday every year which increases after 2 years Free meal for two. After one year with us, you'll get a complimentary 3 course meal for two people in one of our restaurants every year. Pension scheme. To help save for your future, you'll be automatically enrolled in our pension scheme after your first 3 months. Employee Assistance Programme. Wellbeing and engagement platform offering support, counselling sessions and retail discounts online and on the high street. INDHEADOFFICE