Job Description

Job reference


REQ0002202


Date posted


16/05/2025


Application closing date


29/05/2025


Location


Remote


Salary


50,000 per year


Package


26 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme


Contractual hours


35


Basis


Full time


Job category/type




Job description

C50,000 per year

35 hours per week

Remote

Fixed term to cover maternity leave

Here at RNIB, we're searching for an exceptional individual to join us at a really exciting time. As part of the newly formed Supporter Experience team, you'd be in a new role which offers plenty of scope to help shape the teams future.



The team is responsible for providing exceptional stewardship to our supporters that will optimise their experience and grow retention, emotional loyalty and lifetime value.



If you have experience in customer or supporter retention, ideally gained in a fast-paced environment, then you may be who we are seeking. You will be responsible for managing our Individual Giving loyalty products, including our raffle players and our committed regular givers, and developing our upgrade campaigns ensuring we reach our ambitious targets to enable us to reach more blind and partially sighted people and provide the support they need, when they need it.



To be successful in this role, you don't necessarily have to have gained your skills in a charity - you will have a an excellent understanding of campaign management and marketing channels that drive loyalty and make customers feel special.



You'll need plenty of energy and a willingness to work as part of a developing team with some great colleagues - great communication skills and the ability to build relationships quickly are essential.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.