Job Description

King's is a constituent College of the University of Cambridge. Founded in 1441 by Henry VI as a place of education, religion, learning and research, the College comprises around 130 Fellows, 650 undergraduate and postgraduate students and 275 non-academic sta?.

The College is internationally recognised as a leading academic institution, boasting among its former students and Fellows, no fewer than eight Nobel laureates, including Patrick Blackett, Frederick Sanger, Sydney Brenner, Philip Noel-Baker and Oliver Hart, as well as in?uential ?gures such as Alan Turing, E.M.Forster, John Maynard Keynes and Bernard Williams. Among its most prominent living members are the novelists Zadie Smith and Salman Rushdie, astronomer Martin Rees, sociologist Anthony Giddens, anthropologist Caroline Humphrey, former chair of the Bank of England Mervyn King, philanthropist David Sainsbury, molecular biologist Lesley Anne Glover, entrepreneur and computer scientist Hermann Hauser, composers Judith Weir (Master of the King's Music) and Errollyn Wallen, the ?rst black woman to have a composition performed at The Proms.

The undergraduate and postgraduate community is vibrant and diverse, priding itself on a friendly and inclusive atmosphere combining academic commitment with political engagement and a lively social and artistic scene. King's has long been leading the way in undergraduate recruitment from the state sector. The College works very hard to attract the best applicants, regardless of background, and to encourage academically outstanding students from underrepresented communities to study at Cambridge. In 2018 it launched a transformational Student Access and Support Initiative designed to improve equality of access and opportunity, and to help combat entrenched social and economic disadvantage.

The Role

We are seeking a Senior Sales Assistant to join our team in the Visitor Centre, which is located on King's Parade opposite the College.

Reporting to the Retail Manager, the successful candidate will work alongside a team of permanent and seasonal Sales Assistants maintaining high standards of customer service and merchandise presentation.

As the Senior Sales Assistant, they will step in as supervisor to the team in the absence of the Retail Manager and be a key holder.

The successful candidate will always champion first-class customer service and should have significant previous experience in a retail environment.

The position is permanent and full-time, and you should be able to work any five out of seven days a week.

Key Responsibilities

To have a thorough knowledge of the College's merchandise. To provide supervisory support to team members when the Retail Manager is away. To maintain displays and levels of stock on the shelves to an appropriate level and ensure that stock is correctly priced in accordance with instructions. To support the Retail Manager with the ordering of stock and communication with suppliers. To ensure merchandise displayed and held in stock is handled with care and, along with shop and stock fittings, maintained to a high standard of cleanliness. To be responsible for and take all necessary precautions to ensure the security of stock and cash at all times. To be responsible for checking, pricing and storing all deliveries in accordance with instructions. To assist with the counting of stock and with stock-taking. To efficiently and effectively operate the cash registers and credit card terminal and be responsible for reconciling the cash and computer at the end of the day, updating records of the Visitor Centre's income/expenditure in accordance with instructions. To maintain a liaison with members of the public and all the users of the Visitor Centre to ensure they receive the best possible customer care. To assist the Retail Manager with social media and ecommerce activity To carry out end of day cashing up duties To have keyholder responsibility To undertake any other reasonable request or duties commensurate with the post. To take part in the College's appraisal scheme and to undertake training as required. To fully comply with all the College's policies including equality of opportunity and data protection. To adopt a responsible attitude towards health and safety to comply with any procedures as required by the College to ensure the health and safety of the College community.

The Person

We seek to appoint a personable and well-presented individual to join the team in our Visitor Centre.

An ideal candidate will demonstrate:

Knowledge & experience

Education to at least GCSE standard including English and Maths. Previous experience in a retail environment. Previous experience of handling cash. Experience of supervising people (desirable). Familiarity with Shopify (desirable).

Personal skills & abilities

Excellent interpersonal skills. A flexible approach to work. Ability to work as part of a team but also able to work on own initiative. Numerate. Good communication skills. Attention to detail, and ability to work under pressure.

Remuneration and Benefits

Remuneration

The post is offered at a full-time salary of 26,181 per annum. The post holder will join the College's auto-enrolment pension scheme with generous additional contribution options on completion of probationary period.

Hours of Work

The post is permanent, full-time, 37.5 hours per week to be worked five days out of seven each week (including some weekend working).

Benefits

The College offers full-time members of staff 32 days holiday per year, including Bank Holidays. All staff working over a mealtime are eligible to take a free lunch or dinner in the servery.

The College offer enhanced maternity, paternity and adoption pay as well as generous sick pay for those who have more than six months' service. This is in addition to the Flexible Working Policy. More details on all of these are available in the Staff Handbook. Staff are eligible to use the Tax-Free Childcare Scheme introduced by the government to replace Childcare Vouchers.

Probationary Period/Notice

There will be a six-month probationary period. Upon successful completion of the probationary period, the notice period will be one month.

How to Apply

Please download the application form, which can be found on our website and return to us by email.

Closing Date

We will review applications on an ongoing basis, and conduct interviews as and when candidates apply. We reserve the right to close this vacancy early if we have received sufficient applications for the role. Therefore, if you are interested in this opportunity, we encourage you to submit your application as early as possible.

Job Types: Full-time, Permanent

Pay: 26,181.00 per year

Benefits:

Canteen Company events Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Enhanced paternity leave Free parking On-site gym On-site parking Referral programme Sick pay Store discount
Work Location: In person