Job Description

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Overview:
Born in Colombia and raised between Miami and London, Edgardo Osorio, AQUAZZURA Founder & Creative Director, combines his passion for modern
design with impeccable luxury craftsmanship to create timeless footwear with a twist. Responsibilities:
Senior Sales Associate
JOB PURPOSE

• To provide an inspirational shopping experience, maximising every sale.
• To demonstrate excellent product knowledge.
• To meet store and individual sales targets.
• To drive and motivate the sales' team to achieve store and individual targets.
• Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life the brands core values - Protect, Explore, Inspire.

RESPONSIBILITIES
Sales and Service

• Achieve individual sales targets, customer capture, UPT, repeat business, AUR; and demonstrate sound product knowledge
• Connect with clients and cultivate the relationship in a personalised way to establish and maintain your relationship
• Be perceptive of customers' needs, actively listening and showing enthusiasm for the product and brand
• Proactively develop the sale by selecting an appropriate range of options for the customer, providing excellent product knowledge, overcoming objections and offering appropriate additional items (link selling)
• Exhibit the Brand behaviours, present yourself professionally and in line with the brand image and company grooming guidelines
• Be aware of all services available and ensure all service policies are followed to provide customers with a consistent and global experience
• Actively participate in staff training sessions

Brand Protection

• Exemplify the brand behaviours when dealing with internal and external customers.
• Present yourself professionally and in line with the brand image and company grooming guidelines
• In absence of Floor Manager or Department Manager, cascade company communications to all members of the department or store team as necessary
• Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life the brands core values - Protect, Explore, Inspire

Product Knowledge

• Have a thorough understanding of garment fit, cut, knowledge of fabrics, styling and manufacturing techniques while being perceptive of the customer's needs, listening and showing enthusiasm for the product and brand

PERSONAL PROFILE

• Possess superb interpersonal skills in order to effectively communicate customers, staff, and management in the store.
• Comfortable using digital tools.
• Proven experience in driving sales and meeting sales targets
• Excellent customer service.