Job Description

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.




We are currently seeking a Senior Sales Associate with an expertise in luxury sales to join our Selfridges concession, to develop client relationships and to become a specialist in Dior couture.


This is a

full time

permanent role (40 hours per week, 5 days out of 7, shift basis).

Job responsibilities

Responsibilities:


To greet, serve and advise customers giving the highest standard of customer service at all times. Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales. To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions. Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets. To deal effectively with customer complaints by liaising with the line manager when necessary. Ensure a knowledge of sales targets and department performance on a daily and weekly basis. Follow all stock management procedures. Support the team to maintain the highest standards of housekeeping and display within the department. To be conversant with selling systems, cash and credit and exchange procedures. To maintain the highest standards of housekeeping and retail standards within the store. Take all actions necessary to maximise security and prevent theft of product. To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses. Participate in team meetings and make a positive contribution. To carry out any additional duties as directed by the management team.

Profile

The ideal candidate would:


Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis) Have a minimum of 3 years luxury retail service Be confident to develop and maintain strong relationships to ensure each customer receives a consistent and professional service throughout Continuously maintain high standards, driven to succeed and motivated to achieve personal and team goals Have a genuine passion for Dior and an interest in the luxury retail and the fashion industry Be able to work alone as well as part of a team Be able to work under pressure in a fast paced environment Fluency in a second language (preferred)

Additional information

Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis, Selfridges opening/closing hours) To start by Mid November 2025

CHRISTIAN DIOR

MAISON

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"Whatever you do - whether for work or pleasure - do it with passion! Live with passion," wrote Christian Dior.


Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the metier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.